Customer Services and Information Technology Officer - Senior,w/Poly - Military veterans preferred

2019-08-10
General Dynamics Information Technology (www.gdit.com)
Other

/yr

  full-time   employee


Mclean
Virginia
United States

Manages the functionality and efficiency of a group of computers running on one or more operating systems

 

Security Scrub Required CMA desired.

Candidate must possess excellent Customer Service skills (proactive, good communicator, responsive to customer needs). Demonstrated experience with Active Directory, Windows 7, Microsoft Outlook, and Microsoft Office Suite.

System Administrators are responsible for the creation, validation, and distribution of the processes/procedures for implementation in the customer's infrastructure to improve resolution time for IT services and support, create/improve automated processes, and leverage industry best practices that enable a responsive flexible workforce to support the customer's mission.
Tasks will include:
- Processing account access requests
- Configuration, adding, deleting file systems
- Performing backups and restorations as needed
- Installing and configuring new hardware and software
- Creating procedures for the creation, deletion, or revision of user account information
- Create and document resolutions for system/application anomalies
- Identifying, analyzing, and implementing process changes within the IT infrastructure

Qualifications:

5+ years experience in a related field

 
 

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Education:

BA/BS in a Computer Science or related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.