Sr Tech Support Engineer I - Military veterans preferred

Job Description
Are you driven to bring structure and organization to the work you are doing?
Do you have a passion for the details that make all the difference?
Would you thrive by collaborating with others in implementing solutions to solve complex problems?

If your answers are yes, the Electronics Product Development and Prototyping Department (EPDP) at Raytheon Missile Systems wants to learn more about you! The Tucson, AZ, facility is searching for a Sr. Technical Support Engineer II to join a growing team of Lab Management professionals who share a mission of protecting our war fighters and allies Raytheon Missile Systems is the world’s largest missile producer. RMS is responsible for the design, test, manufacture, and support of weapon systems equipping the US warfighter and our international allies to meet a large variety of demanding mission requirements. Every missile system produced by Raytheon contains advanced electrical subsystems. These enable target detection, target tracking, guidance, navigation, signal processing, and communication in extreme battle-field environments. The Electrical Subsystems Directorate (ESD) is responsible for all aspects of these subsystems’ design, test, and production.

The Electronics Product Development and Prototyping Department (EPDP), a part of ESD, is currently searching for a Lab Lead who will report to the Section Head team within EPDP. This position works closely with all levels of leadership in multiple organizations including VP’s, Program Managers, Product Line Operation Managers, Subject Matter Experts’(SME), Responsible Engineering Authorities’(REA), Integrated Production Team (IPT) Leads, and Chief Engineers. As a member of the EPDP Department, this position will work closely with a more senior Lab Lead in the management and implementation of key Engineering Lab Council strategic projects as well as day-to-day operational requirements within multiple Engineering Labs, with particular focus on compliance and support.

The ideal candidate will be creative and innovative, possess strong organizational skills and bring a passion for structure and improvement. In this position, the Lab Lead must be able to collaborate with customers, employees, and senior leaders when implementing communications and collaboration processes and structures. Candidates should have a high situational awareness, strong emotional intelligence, and be able to effectively work multiple projects simultaneously with diverse groups and customers.

Primary Responsibilities Include:

• Lab Operating Procedure (LOP) Management; provide direction for lab users on established policies.
• Lead audit/assessment preparation and support while assuring alignment with policies and documentation.
• Coordinate/perform cost analysis; lab procurement process, identify risk and opportunity while meeting government regulations.
• Provide process support to Supply Chain Management (SCM).
• Assist in developing long-range objectives and strategic plans for their functional department and directive to include program goals.
• Responsible for security guidelines in the safeguarding of classified/proprietary material, hardware and documentation.
• The ideal candidate will have demonstrated experience working in a customer focused role and implementing policy requirements. The candidate will have proven organizational skills, including willingness to make decisions; flexibility in light of the needs of multiple customers.

Required Skills:

• A minimum of 4 years of work experience which includes customer service, policy/compliance implementation in a Lab environment
• Strong experience with Microsoft Office tools (Excel, PowerPoint, Word).
• Experience interfacing directly with customers in a cross-functional environment.

Desired Skills:

• Demonstrated ability to take ownership of their process area and to continually focus on improving processes and efficiency.
• Demonstrated experience working in a challenging, fast-paced, team environment.
• Effective professional written/oral communication and interpersonal relations skills
• Strong analytical skills and report development abilities.
• Excellent written and verbal communication skills.
• Excellent communication and teambuilding – must be able to build positive relationships with our internal customers throughout Raytheon.
• Ability to work independently.

Required Education (including Major):
Bachelor’s Degree: Computer Science, Quality, Information Technology, Business, Supply Chain, Logistics. Other bachelor’s degrees may be considered with applicable experience.



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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.