Help Desk Technician - TS/SCI required - Military veterans preferred

Contract: I2TS 3

Position: Help Desk Technician– Service Desk Specialist (L2)- Shift Work - Must be willing to work all shifts below holidays and weekends. 

Location: Fort Belvoir, VA           

GENERAL SUMMARY: 

GDIT is seeking candidates to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS 3 task order, INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM's mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its information technology (IT) networks worldwide.

Principal Duties and Responsibilities:

An I2TS 3 Service Desk Specialist:

• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
• Provides polite and friendly customer service
• Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
• Documents incident status and solutions in incident database tools.
• Possesses current working knowledge of computers, printers, laptops, and common windows applications
• Works through various types Tier II issues with telephone assist
• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
• Possesses comprehensive knowledge of desktop operating systems and applications

Desirable Skills / Experience:

• Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc. 
• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success. 
• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Certification(s):

• IAT II 8570 Baseline Certification -Sec+CE or equivalent
• Computing Env:MTA 98-349, Windows Operating System Fundamentals
• Please note that certifications are subject to change based on contratual requirements

Security Clearance:

• TS/SCI required

Additional:

• Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
• Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activi
•  Travel may be required in support of customer’s mission requirements

• High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. #DefenseCampFtBelvoir

#DefenseCamp #Belvoirregion #OpportunityOwned #GDITCareers #GDITLife #WeAreGDIT #DPOST #GDITPriority #DefenseCampFtBelvoir

Education Required:

• High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience