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Operations Manager - Military veterans preferred

2019-09-10
Phase Line Leadership and Consulting, LLC (www.phaselinellc.com)
Supervision/Management

$45,000-55,000 /yr

  full-time   employee


Raleigh
North Carolina
United States

Position: Operations Manager
Phase Line Leadership and Consulting, LLC
www.PhaseLineLLC.com

Note: This is a remote, telework position that can be done from almost anywhere with a reliable internet connection. To apply, please email resume and cover letter to Edward@PhaseLineLLC.com

Company Overview
Phase Line is a small but rapidly growing startup company that focuses on providing leadership training to business managers, using a curriculum based on military leadership. The core service is 1-on-1 individual and personalized coaching, delivered through video teleconference by coaches who are all experienced military leaders. The company is soon expanding into other areas, including cultural empathy training, management consulting, and in-person training events.'

The company is actively recruiting an Operations Manager to head the company's operation section and help lead the company to its next stage of growth. Main duties include manage the day-to-day operations of the company, coordinate the team of coaches, and supervise the operations section personnel. This position is a full time, W-2 employee. The company is entirely dispersed and does not have a physical office, so this is a work from home position that can done from almost anywhere.

Responsibilities
- Manage the day-to-day operations of the company.
- Supervise, guide and support the company operations section (currently 4 people).
- Contribute Operations input to development of Company strategic plans and reviews.
- Monitor, through the Head Coach, the team of coaches: keep coach availability calendars updated, ensure coaching sessions with clients are correctly scheduled, conduct quality control for coaching sessions, and respond to any issues with the coaches.
- Track status of customers and completion of their training sessions.
- Develop new business processes to improve intake of new customers and delivery of the training.
- Oversee the company automation tools, looking for ways to increase efficiency and decrease costs.
- Track all expenses (except payroll): maintain awareness of what the company is paying for, make recommendations to improve services and efficiency, and look for ways to reduce expenses.
- Uphold standards for customer service and course delivery.
- Oversee intake/welcome procedures for new customers.
- Develop and write company policies.
- Coordinate with Sales and Marketing teams to forecast upcoming coaching requirements based on new customers and to provide feedback to improve sales and marketing efforts.
- Supervise HR and administrative actions for the Company.
- Conduct other duties from time to time as directed by Company senior management.

Basic Qualifications
- At least 5 years experience in a business or military operations setting, including 2 years as a Manager with direct reports
- Bachelors degree
- High level of integrity, responsibility and personal motivation
- Great interpersonal communication skills
- Ability to lead diverse teams toward achievement of company goals
- Comfortable dealing with ambitious operations and expansion goals
- Proficient with Microsoft Office, Google G-Suite, and computer-based video conferencing
- Must be able to work independently from home or other remote location, and have the means to stay connected with the company virtually (i.e., reliable internet and computer/phone required)

Preferred Qualifications
- Experience in a start-up business
- Masters degree in Business, Management, or related field


Phase Line LLC provides equal opportunity in all aspects of employment. We forbid discrimination based on age, race, color, national origin or ancestry, citizenship status, creed, religion, sex/gender, pregnancy, maternity, marital status, civil partnership, sexual orientation, transgender status, gender identity or expression, disability or any other status protected by the laws or regulations in the locations where we operate.

Fast Apply This is a Fast Apply job. Post your resume once to MilitaryHire, and apply with only two clicks.
Perfect if you are searching for a job using your phone.

 

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