Operations Manager - Military veterans preferred

2020-01-05
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Springfield
Virginia
22150
United States

Secure our Nation, Ignite your Future

Entering ManTech’s 50th year, we hold the distinct honor of being named a “Top 100 Global Technology Company” by Thomson Reuters. We understand that in order to hold this distinct honor, we must provide our employees with the opportunity to break through barriers.  We reinvest in our employees through rich educational opportunities such as 100% paid tuition for qualifying Bachelor’s and Master’s degrees, rich training and certification programs allowing our employees to obtain industry best certifications, a variety of Communities of Practice (COPs) where employees can exchange knowledge and much more, along with a vast array of instruction and resources needed for personal and professional development through our very own ManTech University.  In addition to those amazing benefits, ManTech also has a fully dedicated Career Mobility team to provide you with guidance and assistance to continue to grow your career with ManTech.

ManTech is seeking a motivated, career and customer oriented Operations Manager to join our team in Springfield, VA and begin an exciting and rewarding career within ManTech.

Overview:

The Operations Manager leads all operations-related processes; oversees and manages day to day operations of technical services under the contract. The Operations Manager has full responsibility for the full range of matters pertaining to sustaining assured delivery of services under the contract and is the primary point of contact within the program for all enterprise operational services and collaboration with other service providers.

Roles & Responsibilities:

  • Lead and manages the daily operations of all technical services under the contract.
  • Guide and direct performance of contract personnel to ensure timely delivery to customers removing any obstacles to superior performance.
  • Understand and work to provide the services outlined in the performance work statement in accordance with service level agreements.
  • Foster an environment of collaborative communication with all internal and external partners including the operations centers and the enterprise service center.

Requirements:

  • Bachelor’s degree, or higher, in Computer Science, Communications, Engineering or IT-related discipline.
  • Demonstrated and current experience leading, managing and overseeing large-scale enterprise operations and support teams for a minimum of 7 years.
  • Demonstrated experience managing globally dispersed teams with responsibility for service operations across a large-scale, distributed enterprise IT environment.
  • Demonstrated experience in enterprise operations, including a minimum of 3 years management of an IT operations center.
  • Demonstrated experience performing in accordance with the Information Technology Service Model (ITSM).

Desired:

  • Demonstrated experience in enterprise IT operations with emphasis in NGA or IC managed services.
  • Demonstrated and current experience utilizing enterprise ITSM tool sets, such as BMC Remedy or Service Now.

Clearance:

  • Must possess TS/SCI w CI Polygraph.

#LI-JS1

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.