Service Desk Administrator - Military veterans preferred

2019-11-01
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Falls Church
Virginia
22043
United States

Secure our Nation, Ignite your Future

Become an integral part of a diverse team in the Mission, Cyber and Intelligence Solutions (MCIS) Group. Currently, ManTech is seeking a motivated, mission oriented Service Desk Administrator, in the Falls Church, VA area, with strong customer relationships to support the Executive Office of Immigration Review (EOIR). The candidate will be responsible for responding to IT incidents and service requests via email\phone, assisting with account management and working with EOIR leadership on recommending processes or technologies to improve support to the customer. At ManTech, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

The FSS Division provides cyber solutions to a wide range of Defense and Intelligence Community customers. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security. Our contributions to our customers success is driving our growth.

Position Requirements:

The position requires the candidate to have, at a minimum, the following qualifications:

  • Minimum of 2 years' experience in a field directly related to information technology
  • Proven experience providing IT support for users via phone and\or in person
  • Proven experience supporting Microsoft Office products as well as peripheral devices (i.e. printers)
  • Candidate must have strong work ethic and self-motivated
  • Excellent communication skills both written and verbal
  • Excellent written and communication skills as the candidate will need to engage with other contractors, vendors and the customer on a daily basis
  • Proven ability in working independently with minimal oversight
  • Proven experience in recommending solutions that improve customer satisfaction and\or the mission of the customer
  • Experience in working in an operational environment (preferably for a DOJ agency).

Security Requirements:

  • Clearance Requirements: Ability to obtain a DOJ Public Trust (Must obtain clearance prior to setting start date) .

Qualifications/Degrees:

  • Requires Bachelors Degree (in Computer Science or related field) or equivalent, and two to four years of related experience in computer hardware, software, networking systems, and in the set up, configuration, use and trouble shooting of computer systems.

    Skills:

    • Ability to handle stress and work well under pressure,Ability to use MS Office,Ability to use PC,Multi-tasking Ability,Project Management Ability and Skills.

      ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

      If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

      If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.