Sr Systems Administrator I - Military veterans preferred

2019-09-04
Raytheon (www.raytheon.com)
Other

/yr

  full-time   employee


Herndon
Virginia
United States

Raytheon is seeking a Systems Administrator to support a customer service position in the Herndon, VA area.

Candidates for this position will work directly with customers throughout the day and provide customer support service as a single point of contact for issues relating to IT and IS services for a particular group/location. The candidate will be working with people at a variety of different skill levels, so flexibility and patience will be key qualities. The right candidate will support end users on a variety of issues and will assist with identifying, researching, and resolving technical issues, responding to and/or following up on telephone calls, email, and incident ticket requests, and receiving and recording technical and/or application support calls from end users. The right candidate should have excellent knowledge of monitor troubleshooting and maintaining the overall health of systems and applications.

Responsibilities include but are not limited to the following:

  • Assist and troubleshoot customer problems involving hardware, software and networking
  • Answer users’ inquiries regarding computer software and hardware operation to resolve problems
  • Submit and track tickets using the customer's ticketing systems
  • Assist users with account maintenance tasks like changing passwords
  • Assist users with Microsoft Office
  • Assist users with customer specific applications and hardware configurations
  • Coordinate deployment of workstation software, communications services and equipment, server replacements and upgrades, and other IT changes as necessary and required
  • Track mandatory training compliance for specified individuals
  • Track all service calls and provide periodic metrics
  • Assist with other tasks as directed

Required Experience
  • Windows administration, including changing passwords
  • Microsoft Office
  • Software and hardware configuration knowledge
  • How to use the customer's request ticketing systems (not an absolute requirement, can be learned)
  • Demonstrated on-the-job Help Desk/O&M experience
  • Demonstrated on-the-job experience in a technical help desk position supporting Windows, Microsoft Office, Internet Explorer, and business applications used within a business environment
  • Demonstrated on-the-job experience with multiple desktop programs, configuration, and debugging techniques
  • Demonstrated on-the-job experience exhibiting troubleshooting skills

Education and Experience
  • Bachelor degree from an accredited institution and four (4) years of relevant experience
  • Eight (8) years of experience (for a total of twelve (12) or more years) may be substituted for a degree, with a high school diploma

Clearance Requirements
  • Must be a US Citizen and have a valid TS/SCI with a full scope poly clearance from day one of employment and must be crossover eligible
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Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.