TOC Supervisor - Military veterans preferred

United States of America - Virginia, Chester

Job Summary

AECOM is seeking an experienced, creative, and highly talented TOC Shift Supervisor. This position will be a direct report to the Regional Floor Manager with direct communications with staff throughout their area of. The routine responsibilities of this position include, but are not limited to:

• Real-time shift management and scheduling for readiness of operation

• Provide TOC Operator mentoring, coaching, and training development

• Maintain situational awareness of incidents and emergencies to ensure timely and appropriate management and resolution to the event

• Communicate with mid and high level staff real-time event status

• Assignment and assessment of TOC Operator secondary assignments

• Present recurrent staff training needs and materials

• Participation in floor staff audit program

• Assume the role of Operator should operational needs exist

• Oversee construction and special event coordination with implementation of traffic operations plans

• Ensure adherence to established policies and procedures

• Participation in incident analysis or other requested meetings

• Other ad-hoc initiatives as assigned by the Project Management Team

Minimum Requirements

• HS/GED Equivalent + 2 or more years prior experience as Traffic Monitoring Operator or other related experience

• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint-based Criminal History Records Check (CHRC)

• Must pass a pre-employment drug screen

• Physically able, with or without an accommodation, to work in an office environment. Position requires frequent keyboard/mouse operations, performing repetitive fine hand movements, and sitting for long periods of time; rarely standing/walking. Position will include wearing a dispatch headset, viewing CCTV camera displays, and listening to law enforcement radio broadcasts

• TOMC operator certifications for levels 1 and 2, Lead and Shift Leader

Preferred Qualifications

• 3+ years of experience as a Traffic Control Room Operator or in Civil Engineering or other Traffic Management related experience

• Demonstrated leadership & time management skills

• Self-supervision and team collaboration; ability to team with peers in supervision and across regions as required

• Short-term or no notice assignments, On-Call Status; must be able to step-in and cover operations when needed, with no or limited notice

• Excellent interpersonal skills

• Strong, accurate data entry skills

• Ability to work in a team environment under stressful conditions

• Must be able to work in a Control Room work environment

• Ability to perform effectively in a fast paced environment requiring high level of multi-tasking

• Ability to communicate clearly both in writing and verbally, including ability to keep management and other peer supervisors apprised of operational issues

• Ability to synthesize information from multiple, diverse and simultaneous inputs

• Ability to work calmly and accurately under intense pressure

• Ability to work alternate work schedules and on-call duties at a 24/7/365 operation center

• Skilled in the use of Windows based applications, preferred Internet Explorer, Word, and Excel

• Knowledge of two-way communication systems; radio and telecommunications experience

• Geographic familiarity with regional freeway system and arterial roads

• Knowledge of incident management response techniques and municipality and area traffic management organizations

What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 224061BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.