First Level Support/CSA
- Military veterans preferred
2019-09-04 DynCorp Recruiting (www.dyn-intl.com)
Other
/yr
full-time
employee
Al Udeid Air Base Qatar
Job Summary
Primarily responsible for Client Support Administration (CSA) duties on the .MIL system per Air Force Instructions (AFIs), DOD Directives, Performance Work Statement (PWS), Standard Operating Procedures (SOPs) and Work Instructions (WIs). Also responsible for supporting the daily help desk operations of information systems. This includes maintaining the network, PCs and servers. Accounting for all computer hardware and software, and providing technical expertise on hardware, software and user issues. Carries out all duties in accordance with DynCorp ISO 9001 Quality and Safety Standards. Coordinates Site IT operational functions with primary help desk responsibility for hardware, software, network and computer security systems.
Principal Accountabilities
(Typical duties include the following, although specific duties vary by assignment or contract.)
Performs the complete range of computer services (to include researching costs and recommending selection of hardware and software, installation of new hardware and software, relocation of network hardware, and virus cleansing)
Responsible for maintaining in-house PC based software solutions.
Assists with the analysis, design, and implementation of LAN/WAN requirements.
Manages controls and accounts for all .MIL (where permissible) and .COM computers (PC and server) hardware and software.
Provides help desk support for .MIL installations coordinating with the local military IT/Communications staff.
Controls and monitors Internet access, and assists in enforcing discipline in its use.
Performs other duties as capabilities and requirements dictate.
Ensures all work is completed to appropriate quality standards.
Performs other duties as assigned by the Supervisor and the IT Manager.
Knowledge & Skills
Extensive knowledge of industry-standard software and peripherals, and a strong working knowledge of PCs, network and communications systems.
Ability to convey complex hardware/software issues to non-computer oriented personnel.
Ability to effectively interact with co-workers.
Ability to innovate and exercise sound judgment in defining and resolving complex and difficult tasks.
Experience & Education
Associates degree or higher in Computer Science or Information Technology is preferred.
Minimum experience is 1 year in a responsible MIS position that required system analysis and troubleshooting.
Experience with Microsoft Office and programming languages is desired.
Security+ Certification or equivalent as per the Air Force requirements is required.
Computer System Administrator (CSA) Certified by USAF A6/NOSC.
Must be a US Citizen able to obtain a secret security clearance.
Physical Requirements/Working Environment
Work in a normal business environment. Must be able to lift 20 lbs.
May be required to travel domestically and internationally.