Technical Support Engr II - Military veterans preferred

Raytheon (


  full-time   employee

United States

Are you driven to bring structure and organization to the work you are doing?
Do you have a passion for the details that make all the difference?
Would you thrive by collaborating with others in implementing solutions to solve complex problems?

If your answers are yes, the Electronics Product Development and Prototyping Department (EPDP) at Missile Systems (MS) wants to learn more about you! The Tucson, AZ, facility is searching for an experienced level Lab Lead to join a growing team of Lab Management professionals who share a mission of protecting our war fighters and allies.
Missile Systems is the world’s largest missile producer. MS is responsible for the design, test, manufacture, and support of weapon systems equipping the US warfighter and our international allies to meet a large variety of demanding mission requirements. Every missile system produced by Missile Systems contains advanced electrical subsystems. These enable target detection, target tracking, guidance, navigation, signal processing, and communication in extreme battle-field environments. The Electrical Subsystems Directorate (ESD) is responsible for all aspects of these subsystems’ design, test, and production.
The Electronics Product Development and Prototyping Department (EPDP), a part of ESD, is currently searching for a Lab Lead who will report to the Section Head team within EPDP. This position works closely with all levels of leadership in multiple organizations including VP’s, Program Managers, Product Line Operation Managers, Subject Matter Experts’(SME), Responsible Engineering Authorities’(REA), Integrated Production Team (IPT) Leads, and Chief Engineers. As a member of the EPDP Department, this position will lead and manage the implementation of key Engineering Lab Council strategic projects and day-to-day operational requirements within multiple Engineering Labs, with particular focus on compliance and support.

The ideal candidate will be creative and innovative, possessing strong organizational skills and bring an extensive level of experience with and knowledge of MS processes and tools. In this position, the Lab Lead must be able to collaborate with customers, employees, and senior leaders when implementing communications and collaboration processes and structures. Candidates should have a high situational awareness, strong emotional intelligence, and be able to effectively work multiple projects simultaneously with diverse groups and customers.

Please note this position can be a Technical Support Engineer II or a Sr. Technical Support Engineer I b
ased on the candidate's qualifications as they relate to the skills, experience and responsibility requirements for the position

Primary Responsibilities Include:
•Lab Operating Procedure (LOP) Management; Implementation and compliance while providing direction for lab users on established policies.
•Lead audit/assessment preparation and support while assuring alignment with policies and documentation.
•Coordinate/perform cost analysis; lab procurement process, identify risk and opportunity while meeting government regulations.
•Provide process support to Supply Chain Management (SCM) in the form of optimizing the use of logistics and transportation in compliance and benefit to engineering lab environments.
•Assist in developing long-range objectives and strategic plans for the functional department and alignment to include program goals as they impact engineering labs.
•Responsible for administration of security guidelines in the safeguarding of classified/proprietary material, hardware and documentation.
•The ideal candidate will have a minimum of 8 years of experience working in a customer focused role which includes support of functional management and program leadership within a professional organization – all while offering a wide breadth of knowledge in regards to maintaining compliance. The candidate will have proven leadership skills, including willingness to make decisions and embrace change with a background in MS/Missile Systems operational and engineering processes.

Required Skills:
•A minimum of 8 years of related professional experience in related field.
•This position requires the eligibility to obtain a security clearance.
•Experience with direct customer service in a busy environment.
•Experience with metrology, chemical handling, and property control requirements and processes.
•Demonstrated user skills with Microsoft Office tools (Excel, PowerPoint, and Word).
•Experience interfacing directly with customers in a cross-functional environment.
•U.S. Citizenship is required.

Desired Skills:
•Demonstrated ability to take ownership of process area and to continually focus on improving processes and efficiency.
•Demonstrated experience working in a challenging, fast-paced, team environment.
•Effective professional written/oral communication and interpersonal relations skills.
•Strong analytical skills and report development abilities.
•Excellent written and verbal communication skills.
•Excellent communication and teambuilding – must be able to build positive relationships with our internal customers throughout Missile Systems.
•Ability to work independently.

Required Education (including Major):
•Bachelor’s Degree: Business Administration, or related degree;

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.