Traffic Management Center Dispatch Operator - Military veterans preferred

2019-09-07
AECOM (www.aecom.com)
Other

/yr

  full-time   employee


Charleston
South Carolina
United States

United States of America - South Carolina, Charleston

Job Summary

The Transportation Group of AECOM is actively seeking a creative, highly talented Traffic Management Center Dispatch Operator for immediate employment in Charleston, SC. The appropriately qualified applicant will be able to demonstrate an established career in operations and customer service, specific to a fast paced, technology driven work environment. This is part-time variable position, meaning work days and times will be determined on an as-needed basis. The TMC Operator assists SHEP, SCDOT Maintenance and emergency response personnel by implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow. Work within a Traffic Management Center monitoring CCTV cameras, radio communications, CAD and traffic speed data for the purpose of detecting incidents and stranded motorists. Operators are responsible for the maintenance, quality, accuracy and timeliness of all information disseminated. Operators maintain contact with SCDPS (Highway Patrol) Dispatch of incidents and stranded motorists. Communicate and coordinate incident information with local SCDOT maintenance and District staff as needed. Dispatch State Highway Emergency Program (SHEP) Responders and provides other appropriate response agencies of scene details. Provides information to motorists by displaying messages on Variable Message Boards (VMS), Dynamic Message Boards (DMS), and Highway Advisory Radios (HAR) and provide overall information to verify and update information regarding ongoing incidents, associated backups/traffic delays and estimated clearance times. Assist the general public by correctly inputting data into SCDOT’s PalGuide database for incidents, construction, and maintenance activities impacting traffic flow to generate events in 511. Review all events, signs, and 511 information for accuracy. Responsible for operations of SCDOT's role in the "Child Amber Alert" program, including proper operation of ITS (VMS, DMS, HAR) equipment. Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. They monitor the ATMS, check road sensor data and confirm the data using CCTV video. Effective communication is an important part of this process as Operators maintain telephone or radio communications with incident responders, DOT field personnel and other public and private agencies. Once assessment is complete, Operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public. Once training is completed, control room operator responsibilities include working on the following systems and programs

  • Works under direct supervision performing routine and repetitive duties.

  • On-the-job training is received in an area of technical specialty.

  • Monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed circuit TV, detectors, etc.

  • Act like an emergency dispatcher within a call center environment dispatching Road Rangers via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.

  • Other duties assigned

Minimum Requirements

  • HS + None or GED (USA)

Preferred Qualifications

  • Previous 911 Dispatch exp

What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 224491BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.