Control Room Operator - Military veterans preferred

2019-11-01
AECOM (www.aecom.com)
Other

/yr

  full-time   employee


San Antonio
Texas
United States

United States of America - Texas, San Antonio

Job Summary

AECOM is seeking a Control Room Operator. These positions are responsible for monitoring and reporting incidents on San Antonio area highways. The primary responsibility of this position is to use intelligent transportation system devices to search for and verify incidents, lane closures and monitor congestion. Once the Operator has confirmed the information, respective first responder agencies co-located at the San Antonio TMC or other control centers are notified along with the distribution of traveler information to motorists through various methods including electronic message signs.

Other responsibilities include:

  • Monitoring events and equipment status with closed circuit TV cameras (CCTV), incident response crews and TMC Lonestar software.

  • Managing and logging events and congestion using the TMC software, and ITS devices, both electronic and in the field (e.g., speed sensors, CCTV cameras and Dynamic Message signs (DMS).

  • Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.

  • Detecting, confirming and tracking equipment faults affecting control room equipment (e.g., central system, computers, CCTV monitors, and large screen display units) and system field equipment (e.g., CCTV, VDS, DMS).

  • Coordinating with internal operations staff on all control room activities while communicating essential and timely incident data with external clients at regional traffic operations centers.

  • Informing first responders of traffic related events involving injury and assisting with coordination of lane closures and diversion routes.

  • Coordinating incidents with local multiplicity such as City of Fort Worth signal operations when needed.

Additional responsibilities may include:

  • Works under direct supervision performing routine and repetitive duties.

  • On-the-job training is received in an area of technical specialty.

  • Monitoring the roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed circuit TV, detectors, etc.

  • Act like an emergency dispatcher within a call center environment dispatching Road Rangers via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.

  • Other duties assigned

To learn more about ITS Operations at AECOM, please visit: https://vimeo.com/aecomvizstudio/review/350326123/cf92ce81e2

Minimum Requirements

  • High School Diploma

Preferred Qualifications

  • Knowledge of the municipality and area traffic management organizations, including state, metro and local emergency services

  • Intimate knowledge of metropolitan roadways including their alternate names, the jurisdiction they are located, where the jurisdiction changes, and alternate routes that are available

  • Ability to synthesize information from multiple, diverse and simultaneous inputs, including automated road sensor data, 2-way radios, CCTV cameras, motorist assist vehicles and computer databases

  • Knowledge of personal computers and software, Microsoft Windows, MS Office

  • Ability to work calmly and accurately under intense pressure

What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 226239BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.