Field Service Rep - Artillery - Military veterans preferred

Job Summary

The Field Service Representative (Artillery) performs maintenance on tactical data systems equipment, section vehicles, and generators used with field artillery tactical data systems. They'll perform crew maintenance and help maintain this sectional equipment.

Principal Accountabilities

• Provide field support to military customers within the region.
  
• Supervise the following defense product support functions: administration, field service, repair part delivery, and warranty administration.
  
• Coordinate with customers, dealers, and fellow employees to get service and parts expedited to the customer’s satisfaction.
  
• Maintain customer satisfaction and maximum aftermarket service by providing customers and dealers with technical assistance.
  
• Manage defense, domestic and international field service efforts.
  
• Identify and record systemic issues and communicate back from the field.
  
• Conduct training in formal classroom setting to customers and service providers.
  
• Perform other qualified duties as assigned

Knowledge & Skills

• The ability to communicate effectively and deal diplomatically with customers, dealers and employees is a high requirement.
  
• Ability to work independently and make decisions regarding service and customer support.
  
• Working Knowledge of field artillery tactical data systems
  
• Will supervise the following defense product support functions: administration, field service, repair part delivery, and warranty administration.
• Maintain customer satisfaction and maximum aftermarket service by providing customers and dealers with technical assistance.
• Manage local dealerships in performance of service and repair part delivery.

Experience & Education

• 5+ years experience in military environment preferred
  
• High School Diploma
  
• U.S. Army Artillery certification preferred

Physical Requirements/Working Environment

• May be an austere environment

Travel

• Able to travel domestically and internationally