Desk Side Support Engineer - Military veterans preferred

2019-12-06
GDIT (www.gdit.com)
Defense Contracting

/yr

  full-time   employee


Omaha
Nebraska
68113
United States

GDIT provides DoDIIS (Department of Defense Intelligence Information System) customers worldwide with an ESOC consisting of Self-Help Knowledge Portals, remote Service Desk resolution support, and in-field customer engagement support. GDIT is the first point of contact for IT problem resolutions helping to increase user satisfaction, reduce resolution time, and consolidate and standardize remote and in-field customer support at the enterprise level.

Job Overview

Performs a variety of duties in support of a computer, network (LAN/WAN), and/or client server unit. Reviews input data to verify adequacy and appropriateness of material required for data processing and related operations. Reviews output data to verify completeness, accuracy, and conformance to quality standards and specifications. Maintains internal records and may catalog, disperse, and return tapes/disks. May review daily processing logs and may set or revise schedules.

Essential job functions

� Plans, executes, and provides recommendations for preventative maintenance as approved by government personnel

� Understands minor system tasks (e.g., loading software, rebooting, systems) in support of hardware maintenance and operations functions

� Installs and incorporates new releases, updates/patches, or other changes to COTS hardware and software (diagnostics failures or potential failure predictions)

� Operates and applies automated H/W management and diagnostics systems (to include remote management and diagnostics) and interprets findings to maintain, repair, or upgrade H/W and S/W.

� Conducts hardware maintenance and minor installations on equipment listed in the specified task order and understands the inter-operational relationships of all components, to the extent required to perform maintenance services

� Provides recommendations on spares, spares program, planning, and tracking operational spares and bench stock

� Provides technical assistance to responding field service personnel

Qualifications

AA or equivalent + 5 yrs related experience.

TS/SCI clearance required (CI poly preferred or must be able to obtain).

Security+ or other technical certification to meet 8570 compliance required (IAT II).