- Military veterans preferred
2019-10-10 Raytheon (www.raytheon.com)
San Diego California United States
The Exchange/Sharepoint Administrator is part of the team that is responsible for the technical aspects of Raytheon’s Enterprise Classified Collaboration network mail and Sharepoint services. This role will play an instrumental role in developing the capabilities of the service while working closely with our Service Delivery Manager and Sr. Technical staff to ensure continuity of service. Key Job Responsibilities:
Resolve escalated problems experienced from the service. Investigate root cause for incidents and participate in delivering corrective action. Escalate to Sr. technical staff as required
Provides support, (administration, maintenance, monitoring, backup, contingency), for one or more of the messaging and collaboration technologies
Identifies and participates in improvement opportunities spanning service delivery, user experience, security, etc.
Perform root cause analysis of critical outage and incidents, participates in developing permanent solutions, and coordinate implementation
Monitor daily operations to ensure continuity of service
Participate in planning system upgrades of the on premise servers
Manage and monitor the Exchange and Sharepoint environment
Develop solutions to end user issues
Support technology evaluations of new features and functions
Participate in projects designed to enhance the service
Ensure changes, incidents, and new releases to the service are managed to Raytheon expectations
Suggest and participate in implementation of new processes as process gaps are defined and service matures
Ability to work independently (self-starter)
Strong inter-personal and communication skills.
Excellent written and oral communication skills, ability to communicate in a non-technical manner
Organized, ability to multitask
The Analyst is responsible for troubleshooting technical issues reported over the phone, in-person, and via support requests submitted through help desk tickets with the focus of timely quality service to the end users.
Strong problem solving and troubleshooting skills
Demonstrated success working in a fast-paced, swiftly-changing environment.
Knowledge and experience with Application Lifecycle Management
Ability to resolve issues remotely via instant messaging, screen shares, telephone and email
Ability to create Requirements, Specifications Document’s, and Rough Order of Magnitude Documents.
Strong Customer Service Skills
Participate in operational reviews and other service meetings as required
Maintain existing and, as required, develop new documentation that will include but is not limited to SOPs and System Architecture Guides and diagrams adhering to organizational templates, policies, and standards
Serve as an expert to support the education and training of end users, working to increase end user proficiency and adoption of implemented solutions
Partner with Communications to ensure a robust and active Self-service tools
Participate in 24/7 on call rotation
Other duties as assigned
The department has the following expectations of someone in this role:
Strong problem solving skills
Empathic focus on end user needs
Solid understanding of
Strong analytical skills; able to assess and solve issues in a high-pressure environment
Excellent communication skills. Can tailor communication of technical topics to varied audiences effectively
At least 4 years of experience implementing and managing Exchange & Sharepoint services, to include:
Experience in SharePoint 2013 / SharePoint 2016 with configuration, build-out and management
Coordinating and collaborating with business application stakeholders and infrastructure teams to ensure successful upgrades, installations or integration activities
Powershell scripting skills
Experience with Outlook Add-ins
Exchange, Outlook, Active Directory and networking
Must be able to obtain and maintain a US DoD Secret clearance (US Citizenship is required).
Experience with both on premise and O365 exchange/SharePoint deployments
Experience building and troubleshooting InfoPath forms and Workflows
Experience with O365 GCC-High and/or D-ITAR
Experience with Skype for Business administration
Experience with enterprise data centers, networking and firewalls
Bachelor’s degree in engineering, computer science, IT, or related field
Minimum of 4 years of Exchange Administration experience required
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.