Work Control Dispatcher - Military veterans preferred



  full-time   employee

United States

United States of America - Virginia, Springfield

Job Summary

AECOM has an opportunity for a Work Control Dispatcher at our Springfield, VA project location.

The selected candidate will:

  • Receive work orders for repairs, routes work orders for services, and prepares work schedules and reports as requested by supervisor.

  • Receive, record and distribute work orders to service crews upon customer's requests for service on facilities and equipment. Perform reconciliation of inventories.

  • Record information, such as name, address, location, equipment to be repaired, or service to be rendered.

  • Prepare work order and distribute to customer, service crew and/or craft supervisor.

  • Schedule service call and dispatch service crew via telephone or radio.

  • As function of Customer Service, notify customer of actions being taken and follow up to ensure satisfactory performance of services.

  • Maintain detailed records of service calls, work orders, and metric data.

  • Dispatch orders; coordinate with other dispatchers, departments and customers to relay messages and special instructions to mobile crews, using telephone and radio.

  • Identify emergency issues and notify customers and management in timely manner.

  • Coordinate timely response to alarms and emergency calls. Assist customers in dealing with emergency situations.

  • Conduct daily Quality Control checks on all work order entries.

  • Maintain, coordinate and annotate all updates, delays, progress notes and reschedules using computerized Maintenance Management System..

  • Provide monthly reports on work order statistical issues as requested by management.

  • May provide IDIQ support and assistance.

  • Maintain data quality and maintain Technical Reference Library.

  • Perform all other position related duties as assigned or requested.

Minimum Requirements

  • High school diploma or equivalent; at least one year of job-related experience including experience operating software programs.

  • Must have computer, reading, writing, verbal and comprehension skills.

  • Requires an active TS/SCI security clearance.

  • Must be able to speak, read, write and understand English.

Preferred Qualifications

  • CMMS experience preferred (ARCHIBUS).

  • Microsoft Office experience preferred.

What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Maintenance

Business Line Management Services

Business Group Management Services Group (MS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 226932BR

Clearance Required Yes

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.