Support Specialist / PMO Quality - Military veterans preferred

2019-10-11
Unisys Corporation - Federal Systems (https://unisys-fed.jobs.net/)
Other

/yr

  full-time   employee   contract


Washington
District of Columbia
United States

We are currently seeking a motivated, career and customer oriented Support Specialist / PMO Quality to join our team  to begin an exciting and challenging career with Unisys Federal Systems.

• Aggregating and managing knowledge at the Enterprise level for IT services in a cross-functional environment
• Transforming knowledge artifacts from diverse service areas including external content providers into Tier 0 portal and FAQs which demonstratively reduce related incidents and service requests as reflected in key performance indicators (KPIs).
• Identifying new opportunities for incident and service request categories and transitioning those to customer selection options in an ITSM tool service portal.
• Provide Quality control oversight support to the PMO and administrative support to the PM



Requirements

Bachelor's degree or equivalent 

Being successful in the role of quality assurance associate would require you to have skills in quantitative measurement. Quality assurance associates review statistical data from the production lines to identify quality problems. They analyze the data and recommend changes to production processes or quality controls to eliminate the problem. They also analyze records of product returns to identify specific problems or trends over time. Quality assurance associates develop and monitor continuous improvement programs, aiming to reduce the number of defects and improve levels of quality. Continuous quality improvement reduces manufacturing costs and improves overall product quality.
Identification of the bullet points above in Position summary are key to this role as well.

About Unisys

Do you have what it takes to be mission critical?


Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.


Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.


Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.


Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at www.Unisys.com.


Unisys is an Equal Opportunity Employer (EOE) - Minorities, Females, Disabled Persons, and Veterans.
#FED#


Req ID = 2019-7191