Raytheon Global Business Services (GBS) has an opening for a Sr. Desktop Technologist.The End-User Services Desktop Technologist reports to the Sr. Manager of End-User Services Deployment & Operations and is responsible for developing solutions, resolving problems, and ensuring standards and security compliance for Windows based devices and management systems. Also manages enterprise problems, serves as a subject matter expert for Windows based systems and their management solutions, and works closely with external suppliers to ensure Raytheon business needs. Additionally, assists service leads in maintaining a high level of digital optimization through automation, analytics, and a deep understanding of relevant technology trends.
·Develop and integrate Windows based technology solutions, including business case development, solution architecture, and execution oversite
·Provides 3rd/4th level escalated technical support for end user computing hardware and software
·Manages enterprise level problems to root cause and develops workarounds and permanent solutions
·Contributes to strategy, roadmap, and continuous improvement of Raytheon’s desktop common operating environment and systems management
·Ensures compliance with standards for common operating environment and drives compliance related initiatives and solutions
·Automates solutions to problems and business requirements
·Participates in IT governance process, including Raytheon’s deployment review board
·Conducts integration testing of hardware, systems, and other software to ensure stability, security, scalability and fit for purpose
·This position requires the eligibility to obtain a security clearance except in rare circumstances, only U.S. citizens are eligible for a security clearance
This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization
Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.