SWRO Regional Manager - Military veterans preferred

United States of America - Virginia, Salem - VA

Job Summary

he Transportation Division of AECOM is actively seeking a creative, highly talented Transportation Operations Center Manager for immediate employment in Salem, VA. This position will be a direct report to the Program Manager. Collaboration with mid and high- level management staff for cohesive and efficient statewide operations. This position is contingent upon award of contract.

The responsibilities of this position include, but are not limited to:

• Acts as the primary point of contact, on-site, for the client-agency

• Responsible for the organizational management and direct supervision of the TOC operations staff, facilitating a cohesive and balanced operation

• Review applicant resumes, conduct interviews, and recommend for hire/advancement

• Administrative functions, including: invoice processing, shift scheduling, liaising with corporate management, staff recruitment, training, payroll processing, personnel performance reviews, and conflict resolution

• Providing overall direction to the Control Room Operations Department and ensuring that all mission-critical logistics, manning, and equipment is provided and maintained

• Develop and maintain routine personnel performance assessments

• Maintain 24/7 awareness of the control room’s equipment status, coordinating service failures with field maintenance and information technology staff to ensure maximum system availability

• Coordination with Safety Service Patrol (SSP) Manager on activities and necessary actions

• Oversee the SSP program for adherence to approved policies, procedures and safe operational practices

• Coordinate with client on citizen issues related to complaints, inquiries, and public information requests

• Share (or assume) responsibilities with (for) the client for TOC public relations activities such as: TOC public outreach efforts, facility tours, presentations, and Traffic Incident Management (TIM) team meetings

• Routinely report to client and company stakeholders on the operation’s efficiency and effectiveness in providing regional traffic management, traveler information, incident management, traffic signal operations, and active vehicle detection systems

• Prepare regular reports on the performance of the system based on pre-determined measures of effectiveness

• Assist in maintaining sounds freeway operations by:­ guiding essential control room operation decisions, developing special event response plans, participating in post-incident analysis exercises, and by ensuring that staff resources are being tasked in an impactful manner

• Responsible for the comprehensive training and auditing of the operations staff

• Effect Control Room staff meetings, as required

• Participate in meetings, seminars, conferences, and committees as appropriate and assigned by the client

• Write and maintain technical documents, including but not limited to: the TOC Operations Manual/Standard Operations Procedures, training programs, and TOC website content

• Serve, eventually, as a subject matter expert for the client and corporation on TOC control room operations, freeway incident management, operations statistical analysis, and field maintenance practices

Minimum Requirements

• Bachelor's degree or directly relative experience in a TOC environment

• 8 + years of experience in a supervisory role; in a transportation, public safety, or commercial operations environment

Preferred Qualifications

• TOC Management Experience

What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 226970BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.