Desktop Support - Military veterans preferred

Job Description

As a Desktop Support Administrator you will provide Tier 2 level user and hardware support of Windows based network systems. Responsibilities included installing and configuring computers; and monitoring network infrastructure and peripherals such as printers; scanners; and related hardware. Configuring CISCO switch ports; additionally pulls cables and rewires; or guides the work of others in the rewiring of cables as required for new installations and office reconfiguration. Troubleshoots computer hardware and software issues including; e-mail; network and peripheral equipment; and makes repairs and corrections where required. Coordinates priorities with numerous functional areas to ensure timely completion; acts as a primary interface for both internal and external customers. Must be self-motivated and have a capacity to determine the correct course of action on their own; as well as work through issues with minimal help from others.

Education

Bachelors Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or work experience.

Qualifications

Required Skills

• 2-5 years of directly related experience in systems administration and analysis.
• Security+ CE Certification required; DoD compliance 8570.01M applies
• MS Server 2008 R2/2012R2 Operating Systems experience
• MS Windows 7 SP1; Windows 10 Operating System experience
• Requires a strong working knowledge of information systems and application fundamentals
• Excellent troubleshooting and problem solving skills
• Good communication skills; shows tact; effective listening skills and follow through
• Detail oriented and organized; able to understand information systems and ensure accuracy of work

Desired Skills

• ITIL V3 Foundations Certification desired
• Pursues ongoing education in technical topics
• Microsoft Active Directory / Exchange experience
• Microsoft Office / Outlook experience

As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities.

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