Task Order Manager (TOM) - PARIS, FRANCE - Military veterans preferred

2019-10-12
General Dynamics Information Technology (www.gdit.com)
Other

/yr


Chantilly

REQ#: RQ41518

Resumes must be submitted in English to be considered

Job Description

General Dynamics Information Technology (GDIT), a leading provider of systems engineering, integration, IT service operations and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers.

GDIT has a great team consisting of experienced and knowledgeable managers who lead and support the career development objectives of our employees.  Our employees consider the company to be a solid partner in their career, with an abundance of opportunities for advancement.

We are seeking a Task Order Manager (TOM)in Paris, France.  The TOM oversees the operations and ensures the performance for the services provided to the U.S. embassies/consulates in 7 countries: France, Belgium, The Netherlands, Democratic Republic of Congo, Cameroon, Rwanda and Senegal. This person has key responsibilities in ensuring all aspects of the task order’s operations, as well US Government Mission staff’s satisfaction.

The TOM’s duties and responsibilities include, but are not limited to:

DECISION MAKING:  Must be able to work without close supervision. Required to make decisions based upon broad guidelines, practical experience, and sound business judgment.

SUPERVISION: Reports directly to Regional Operations Manager based in Bosnia. The TOM is responsible for ensuring full operational and financial success is achieved from the task order operations.

PROBLEM SOLVING: TOM requires ability to solve complex problems involving multiple functional areas of operations, logistics, and administration. Customer retention may depend on problem solving skills. Judgment is required to determine best methods or resolutions for problems presented.

COMMUNICATION:  Regular contact with customers as well as service providers, personnel, and management.

Client Management

  • Primary face-to-face representative to each local U.S. embassy/consulate for GDIT
  • Manages customer relationship while ensuring adherence to the contract, local laws and company policies and processes
  • Ensures positive customer satisfaction from Local and Headquarter DoS Staff
  • Works with local consular staff to understand service issues/improvements and recommend appropriate course of action
  • Must be able to travel across the region. At the minimum TOM will meet with consular personnel and the vendors in African countries at least once a year, in France at least monthly, and in Belgium and The Netherlands at least once every two months.

Service Delivery

  • Manages operational team and service delivery staff to ensure service levels and contract objectives are met
  • Manages complex core business processes
  • Evaluates existing solution and guides process improvement initiatives to gain efficiencies, increase quality, improve customer satisfaction and reduce costs
  • Understands and clearly documents change request requirements
  • Coordinates and communicates with other managers and global PMO in the U.S. to leverage resources and discuss solutions to problems
  • Develops and manages project plans, budgets and work schedules
  • Responsible for weekly and monthly reporting to customer

Vendor Management

  • Oversight and management of subcontractors (banks, call centers, couriers, staffing agencies, etc.) to ensure GSS program requirements are met
  • Manages vendor delivery in accordance with contract specifications
  • Identifies any vendor performance issues and actively manages corrective action plan to ensure the issues are resolved

Personnel Management

  • Manages 2 remotely located Operations Managers
  • Trains and evaluates employees to enhance their performance, development, and work product Provide problem solving skills in support of the Operations Managers
  • Addresses performance issues and makes recommendations for personnel actions

Financial Management

  • Ensure financial success of the Task Order delivering on Revenue and Operating Income expectations
  • Tracks and analyzes complex cost and revenue trends
  • Monitors spending for adherence to budget, recommends variances as necessary

Proactively seeks ways to improve program cost/revenue structures

Education

Bachelor’s Degree (advanced degree and/or PMP preferred)

Qualifications

The TOM shall possess the following skills and qualifications:

a.            U.S. Citizen– MRPT- level security clearance; Non-U.S. Citizen – RSO Security Certification

b.            A high level of proficiency in the English and French language;

c.            Authorized to work in the European Union (EU)

d.            Eight (8) years of progressive experience managing the implementation, execution, and oversight of programs similar in size, scope and complexity of this contract, including three (3) years leading diverse teams to foster customer service, innovative solutions, and proactive communication;

e.            Experience using a variety of office software, including: MS Word, MS Power Point, MS Excel, MS Share Point, and MS Outlook;

f.            Demonstrated applicable expertise in services industry / program management similar in size, scope, and complexity to the Task Order being competed;

g.            Demonstrated expertise and oversight in fee reconciliation for services provided;

h.            Ability to prepare management, business, technical, and personnel reports, reviews, and documents for internal and external use;

i.             Excellent oral and written communication skills;

j.             Superior organizational skills and work ethic; and

k.            Demonstrated ability to lead large teams in the field of expertise required by this contract

Experience working in Africa/ or with African vendors is considered a plus

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.