Technical Services Delivery Engineer - Military veterans preferred

2019-10-19
Kellogg Brown & Root (www.kbrjobs.com)
Other

/yr

  full-time   employee


Riyadh
Saudi Arabia

Title:

Technical Services Delivery Engineer

Role Context:

KBR has been awarded a support contract by the UK Ministry of Defence (UK MOD). Under the terms of the contract, KBR will provide communications network support and deliver training services in the Kingdom of Saudi Arabia. This is a significant project that expands our portfolio of work with the UK MOD and in the Middle East.

Under the contract, KBR is seeking to recruit staff to deliver:?

  • Support in delivering IP Telephony, host applications such as Network Management System, Cable Management Systems and incident management software.?
  • Operation of Service Desks.?
  • Support to maintain operational capability of Fixed & Deployable equipment/capabilities.?
  • Design & deliver a new Management Information System
  • Technical & English Language Training.?
  • Built Estate maintenance and upkeep.?

The primary objective of the role is to be responsible for leading, developing and supporting the roll out and implementation of ITIL Service Management processes necessary to successfully deliver the Technical Services covered SofS 2019-22. The role will also be responsible for assisting with the development of MIS and CyberSecurity Processes.

A secondary objective of the role is to coordinate an assessment of Authority requested Network Changes or New Works to identify whether the requisite deliverables necessary to facilitate enduring support have been contracted and ultimately delivered.

This role will be supported by in-country Service Management, Network, MIS and Cyber Security Specialists.

The Technical Services Delivery Engineer will be responsible for development and implementation of ITIL based processes including: Availability Management, Capacity Management, IT Service Continuity Management, Service Catalogue Management, Knowledge Management, Release and Deployment Management, Service Validation & Testing, Access Management, Event Management, Incident Management and Request Fulfilment.

The role will coordinate the deliverable aspects of technical requirements and take responsibility for assisting with the development and roll out of security and cyber access processes associated with the MIS and other MOD networks covered by the contract.

The role will interface with:

  • Chief Technical Officer
  • Service Operations team.
  • Authorising Engineers
  • Projects Team

Experience and Skills:

Essential :

  • Understanding of the terminology and types of systems typically used across telecoms networks.
  • Experience in developing and ensuring stakeholder agreement in Service Management processes.
  • Proven ability to assimilate information from a variety of sources, understand the impact/implications of mis-alignments and discrepancies and propose actions.
  • Demonstrates analytical skills to break down complex scopes of work and arrange in a logical sequence or process.
  • Demonstrates good written, oral, comprehension and presentational skills to enable effective communication with customers and management.
  • Ability to work with remote and distributed teams from a variety of backgrounds and differing skillsets.

Desirable :

  • Experience of working in a ITIL Service Management environment.
  • Experience of working in a secure environment.
  • Knowledge of telecommunications systems

Scheduled Weekly Hours:

48

KBR is a global provider of differentiated professional services and technologies across the asset and program lifecycle within the Government Solutions and Energy sectors. KBR employs approximately 38,000 people worldwide (including our joint ventures), with customers in more than 80 countries, and operations in 40 countries, across three synergistic global businesses:

Government Solutions , serving government customers globally, including capabilities that cover the full lifecycle of defense, space, aviation and other government programs and missions from research and development, through systems engineering, test and evaluation, program management, to operations, maintenance, and field logistics

Technology Solutions , featuring proprietary technology, equipment, catalysts, digital solutions and related technical services for the monetization of hydrocarbons, including refining, petrochemicals, ammonia and specialty chemicals, as well as inorganics

Energy Solutions , including onshore oil and gas; LNG (liquefaction and regasification)/GTL; oil refining; petrochemicals; chemicals; fertilizers; differentiated EPC; maintenance services (Brown & Root Industrial Services); offshore oil and gas (shallow-water, deep-water, subsea); floating solutions (FPU, FPSO, FLNG & FSRU); program management and consulting services

KBR is proud to work with its customers across the globe to provide technology, value-added services, integrated EPC delivery and long term operations and maintenance services to ensure consistent delivery with predictable results. At KBR, We Deliver .