Systems Support Manager L3, Senior - Military veterans preferred

Secure our Nation, Ignite your Future

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JOB TITLE: Systems Support Manager L3, Senior

Primary Location:  Colorado Springs, CO

Responsibilities: ManTech is seeking a motivated, career, and customer-oriented Systems Support Manager. The work is high profile and critical to our nations’ security.  The Systems Support Manager supervises support staff; oversees computer system and software maintenance and repair; assists with complex Windows, Linux, AIX and other infrastructure that supports a highly available critical mission for a federal customer.  The position performs a critical role in understanding the clients’ strategic and programmatic needs, proposing effective solutions to problems, and consistently providing high-level customer service. The position will be part of Program leadership and will regularly interface with client leadership and ManTech senior leadership.  Detailed responsibilities include:

• Plans maintenance activities for all operating systems and relevant infrastructure.
• Organizes support, troubleshooting, and repair for relevant infrastructure environment.
• Establishes relationships with technology and component vendors
• Oversees support staff, including education and training.
• Develops and maintains emergency plans to address equipment, power failure to ensure preservation of technology and data
• Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
• Ensures operational coverage for a 24x7, 365 days a year federal mission.
• Align standards and frameworks with overall business and technology strategy
• Identify and communicate current and emerging technology concepts
• Work to develop strategic plans for architecture, engineering and integration.
• Provide reporting and feedback to senior management as required
• Design, implement and maintain procedures relating to service catalog and/or service level management activities
• Assist in rectifying issues and improving service in faltering/failing projects

Qualifications:

The successful candidate will have the following minimum qualifications:

• Minimum of 10 years of systems support with federal government clients including use of agile methodologies (SAFe, Scrum)
• Experience in establishing and negotiating service level agreements
• A minimum of 5 years of experience deploying technical solutions into enterprises
• Demonstrated expertise in security policy and implementation.
• Strong experience in ensuring customer satisfaction, problem resolution, and risk management.

Education/Certification Requirements:

• Bachelor’s or Master’s degree in an IT, engineering, or science discipline and/or 10+ years of experience in an IT Project or Program Management role.
• Agile certification such as Certified ScrumMaster, PMI Agile Certified Practitioner, SAFe Agilist or SAFe for Government Certification a plus

Security Clearance Requirement:

• Active or recent (within the last 2 years) DHS EOD or DHS/DOD Secret clearance.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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