Help Desk Specialist - Military veterans preferred

2019-12-05
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
20528
United States

Secure our Nation, Ignite your Future

Become an integral part of a diverse team in the Mission, Cyber and Intelligence Solutions (MCIS) Group. Currently, ManTech is seeking a motivated, mission oriented Help Desk Specialist in the Washington, DC area, with strong Customer relationships. At ManTech, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

The Federal Security Solutions (FSS) Division provides cyber solutions to a wide range of Defense and Intelligence Community customers. This division consists of a team of technical leaders that deliver advanced technical solutions to government organizations. Our customers have high standards, are technically adept, and use our products daily to support their mission of protecting national security. Our contributions to our customers’ success is driving our growth.

As the Help Desk Specialist you will serve as the central point of contact for ENRD personnel for the immediate resolution or referral of all user-generated hardware and software information technology issues throughout ENRD;

Job Description:

  • As the ENRD Help Desk Analyst, you will be responsible for providing first-line problem diagnosis and resolution for ENRD personnel.
  • You will be required to answer basic and complex questions about Microsoft Office (Outlook, Word, Excel PowerPoint, Access, etc.), Adobe PDF, and Hummingbird DM.
  • Provide basic hardware support (i.e., correct most basic problems) for PCs (including peripheral equipment, e.g., keyboard, mice), printers, label printers, Laptop computers, Blackberries and video projectors.
  • You are also required to have a basic knowledge of using Active Directory to unlock user accounts and reset passwords.
  • You will need basic knowledge of using Symantec Endpoint Encryption software.
  • You will be required to use the HSPD12 access to unlock PIV cards and reset PINs for PIV cards.
  • You will be required to use remote access/control software from Help Desk offices to troubleshoot user problems.
  • You will act as the central call point for printer maintenance. All calls are entered and tracked using Remedy Force in the cloud.
  • You must be available for Analyst after-hour on-call support. You would be scheduled to be on call approximately 1 week per month.

Security Clearance Requirement: US Citizenship and eligible to obtain DOJ Public Trust (must possess Public Trust prior to start)

Skills:
Ability to handle stress and work well under pressure,Ability to use MS Office,Ability to use PC,Analytical and Critical Thinking Skills,Interpersonal and People Skills,Listening Skills, Multi Tasking Ability,Oral and Written Communication Skills,Organizational Skills

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.