Deputy Service Delivery Manager - Military veterans preferred

2020-01-22
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Annapolis Junction
Maryland
20701
United States

Secure our Nation, Ignite your Future

Become an integral part of a diverse team that leads the world in Mission, Cyber, and Intelligence Solutions. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.  This is a brand new project and your chance to make a difference from the very start!

The Deputy Service Delivery Manager is responsible for the management of activities within the five global regions, to provide Enterprise Infrastructure Support to the customer at main sites, hub sites, and regional affiliates. The support activities include, but are not limited to, equipment replacements, upgrades, and maintenance (desktop clients, cell phones, AVMM, LMR, cabling, telephony, connectivity, patching, and the like).  This role will require close coordination with senior leaders to support the development and maintenance of operational processes and require the ability to manage resources to meet Service Level Agreements and budget objectives.  The individual will serve as a manager for both technical and non-technical personnel, and lower level managers. Conducts interview, makes hiring recommendations/decisions, assigns work roles, and establishes both training and operational processes to ensure success.  Submits regular reports on daily operations, refresh efforts, and project management.  Ensures training is conducted to maintain adequate human resources to meet the challenges of each region.  Submits and approves travel requests, and coordinates with government officials to present or clarify support requirements, serves as the POC to address to regional customer concerns.  Reviews work schedules and on-call rosters to ensure adequate staffing levels.  Tracks productivity to determine worker or process weaknesses. Oversees onboarding of new employees, and enforces compliance standards for both the customer and ManTech.  Sets goals and evaluate employee performance.  Provides direct and indirect feedback to subcontractors permanently and temporarily assigned.  Coordinate staffing across the regions to ensure adequate resourcing to program priorities.  Coordinates with senior program officials to address regional and non-regional concerns. Creates and drives activities to standardize implementation across the regions, to the greatest extent possible.  Occasional travel is required.

Skills:

  • Strong resource management with the ability to manage diverse teams, and personnel and customers’ needs across multiple time zones.
  • A high level of oral and written communication skills, to communicate effectively with senior managers, colleagues and other stakeholders.
  • Experience in effectively managing and satisfying small and large scale projects of technical nature.
  • Commitment to provide continuous process improvements and innovative solutions across the project
  • Ability to oversee creation of service resolution teams to react quickly to high priority incidents during the installation process to avoid mission shut down.

Qualifications:

  • Bachelor's Degree in a technical or business related field or equivalent
  • 3 - 7 years’ experience in a technical management role and understanding of IT equipment and service life as well as planning and implementation of equipment replacement
  • Highly developed oral and written communication and presentation skills with the ability to convey technical and business concepts to various audiences
  • Ability to handle complex customer situations and interact with all levels of personnel to provide a quick and effective resolution.
  • Demonstrate previous or current experience in one of the customer's main sites CONUS or OCONUS.

Desired:

  • ITIL Foundations v3 and Security + Ce
  • Project Manager Professional certification or equivalent

Security Requirements: U.S. Citizenship and an active DoD TS/SCI w/ poly clearance based upon a SSBI completed within the last 5 years. Must be willing to submit to an initial and random polygraph.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.