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Help Desk Agents - Military veterans preferred

2019-12-26
Unisys Corporation - Federal Systems (https://unisys-fed.jobs.net/)
Computers/Information Technology

/yr

  full-time   employee


Salt Lake City
Utah
United States

Job Responsibilities:
â?¢ Provides technical support of hardware, systems, sub-systems and/or applications.
â?¢ Assists with navigating around application menus, may be required to remote into customer's
computer.
â?¢ Troubleshoot network connectivity issues, working with remote employees on a corporate network.
â?¢ Develops and sustains a productive customer relationship, making the customer and their needs a
primary focus.
â?¢ Offers alternative solutions where appropriate with the objective of retaining customers and clients'
business.

Skills and Experience Needed:
â?¢ High School Diploma or equivalent required.
â?¢ Must currently hold an Active DoD Top Secret or an Active Secret with an SSBI or T5
â?¢ IT Help desk experience preferred
â?¢ Understanding of Active Directory to unlock and reset passwords.
â?¢ Proficient with troubleshooting all Windows Operating systems.
â?¢ Ability to troubleshoot and resolve email issues, specifically MS Outlook.
â?¢ Ability to communicate clearly and professionally, both verbally and in writing.
â?¢ Outstanding customer skills, with the ability to empathize and professionally troubleshoot and
resolve customer's issues

Fast Apply This is a Fast Apply job. Post your resume once to MilitaryHire, and apply with only two clicks.
Perfect if you are searching for a job using your phone.

 

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