United States of America - Virginia, McLean
Alternate Locations US - McLean, VA
The primary responsibility of the Building Operations Specialist (BOS) is to monitor, report, and communicate activities on all building monitoring systems as well as facility incidents and events. These activities may include operational, mechanical, electrical, construction, and renovation events for a large government facility as well as other smaller sites within the Washington Metropolitan Area (WMA). This position also provides coverage in the event that the scheduled BOS is out. This is an emergency essential position.
MAJOR DUTIES AND RESPONSIBILITIES: As a Building Operations Specialist, one must be able to:
Work rotational shifts for a 24 x 7 operations center.
Provide coverage in the event of an unplanned absence or emergency to include days, evenings, nights, overnights, weekends, and holidays.
Report for all assigned shifts as this position is emergency essential, and BOS personnel are required to report to work, even during natural or manmade events.
Handle all inbound/outbound calls in an articulate, professional, customer-focused manner.
Record daily events into an electronic log.
Receive and create service/work orders using multiple databases. Research, review, and complete all WMA external work requests for non-contracted sites (approximately 48 locations).
Use two-way radio communication to dispatch response to emergency and routine requests for service.
Report and update management on operational issues.
Establish the Building Operations Center as a command center during emergency situations, to serve as the focal point for communication, dispatch, and detailed logs in accordance with the Emergency Response Procedures.
Demonstrate proficient use of computers and computer software for recording, modifying, tracking, and displaying data, developing charts and graphs, and word processing.
Assemble, format, and/or author routine correspondence, reports, forms, and memorandums from various files or rough draft format using MS Office applications.
Photocopy and print routine reports and correspondence, and distribute to the appropriate personnel.
Receive and report AECOM employee queries and call-offs in accordance with company policies and directives.
Support and contribute to company safety guidelines and regulations through receiving, compiling, and reporting identified hazards, incidents, and injury notifications.
Follow all policies and procedures.
Perform other duties as assigned.
Two to three years of experience in a similar role, both in customer service and operations, preferably in building maintenance.
High School diploma or equivalent, with additional training in the use of computers for data entry, word processing, reporting, spreadsheets, etc.
Ability to adapt to frequent change and a hectic, fast-paced work environment.
Strong interpersonal skills and ability to deal with others in a positive, customer-focused manner.
Ability to comprehend written and oral instructions.
Reliable transportation to and from work, for providing additional shift coverage, and for occasional off-site meetings.
Ability to communicate effectively, both orally and in writing, using proper grammar, spelling, and punctuation.
Must be a U.S. Citizen, able to obtain and maintain a Top Secret Security Clearance.
Facilities and operations management experience.
Two to three years of working computer experience (data entry).
Ability to effectively present information one-on-one and small groups to customers, clients, and other employees of the organization.
Associate’s Degree or higher
What We Offer
When you join AECOM, you become part of a company that is
pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions
inclusion, diversity and overall
employee well-being through programs supported by company leadership. Our
core values define who we are, how we act and what we aspire to, which comes down to not only
delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
Job Category Craft/Trade
Business Line Management Services
Business Group Management Services Group (MS)
Country United States of America
Position Status Full-Time
Requisition/Vacancy No. 230251BR
Clearance Required Yes
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.