ServiceNow Technical Lead (Remote) - Military veterans preferred

Unisys Corporation - Federal Systems (


  full-time   employee   contract

United States

We are currently seeking a motivated, career and customer oriented ServiceNow Technical Lead to join our team to begin an exciting and challenging career with Unisys Federal Systems.  This position will allow remote work with up to 25% travel.

Position Summary:

Provides technical and end user service solutions related to ServiceNow in the areas of ITSM, Enterprise Service Desk including enterprise portal, Tier 0 and Tier 1, Intelligent Virtual Agents (IVA), Service Analytics, IT automation, Knowledge Management, Service Request Management, Change/Release Management, and Asset management

Duties and Responsibilities:

• Provides design, planning, implementation, and development support in ITSM Tools to Unisys delivery program teams
• Provide hands-on leadership and delivery to ensure deadlines and deliverables are met
• Researches leading-edge and emerging innovative solutions.
• Establishes and maintains productive working relationships with third-party vendors and other Unisys business units. Leverages these relationships to the best advantage of Unisys in supporting client requirements
• Ensures that all architectural artifacts and deliverables in the responsibility areas are developed to the highest quality standards
• Develops processes and procedures for Service Desk, Request, and Change Management
• Provides technical leadership and effectively communicates with all levels of management
• Identifies opportunities for asset reuse that reduces overall solution cost and development time
• Collaborates with business development team to identify customer needs and new business opportunities
• Supports Organizational Change Management and Continual Service Improvement initiatives with an emphasis on automation and scripting


• Experienced with ITSM and ITIL concepts and framework, providing expertise to guide ITSM and ITIL implementations
• Bachelor's degree in Computer Science, MIS or Business.
• Minimum 7 years of overall experience in ServiceNow or Remedy ITSM solutions design, architecting, and development
• Minimum 3 years of direct experience in ServiceNow solution design and development; ServiceNow development experience is a must
• Experienced in the following ServiceNow application development skills:
o Client-Side and Server-Side Scripting (Ex. Catalog Client Script, Business Rules, Script Actions, etc.)
o Client & Server API's development
o Transformation MAP, Scheduler, Connection with other database/instance, Web Services
• Ability to synthesize solution design information, architectural principles, available technologies, third-party products, and industry standards to formulate a system architecture that meets client requirements and can be delivered within the desired timeframe
• Ability to interface with team members at all levels, including business operations, finance, technology, and management
• Experience working with US Federal Government customers
• Excellent written and verbal communication skills

Education / Certification / Security Clearance Requirements:

• Bachelor's degree in Computer Science, MIS or Business.
• US Citizen
• Active DoD Secret Clearance
• DOD 8570 IAT Level 1 Certification

Desired Skills/Experience Requirements:

• Certified ServiceNow Application Developer, Implementer, or System Administrator certification is highly desired
• ServiceNow ITOM, ITSM and CSM experience
• RPA or IVA integration experience
• Cloud Implementation
• Service Desk Institute Certification
• Project Management Professional (PMP) or Agile (PMI-ACP or IAPM) Certified

About Unisys

Do you have what it takes to be mission critical?

Your skills and experience could be mission critical for our Unisys team supporting the Federal Government in their mission to protect and defend our nation, and transform the way government agencies manage information and improve responsiveness to their customers.  As a member of our diverse team, you’ll gain valuable career-enhancing experience as we support the design, development, testing, implementation, training, and maintenance of our federal government’s critical systems.

Apply today to become mission critical and help our nation meet the growing need for IT security, improved infrastructure, big data, and advanced analytics.

Unisys is a global information technology company that solves complex IT challenges at the intersection of modern and mission critical. We work with many of the world's largest companies and government organizations to secure and keep their mission-critical operations running at peak performance; streamline and transform their data centers; enhance support to their end users and constituents; and modernize their enterprise applications. We do this while protecting and building on their legacy IT investments. Our offerings include outsourcing and managed services, systems integration and consulting services, high-end server technology, cybersecurity and cloud management software, and maintenance and support services. Unisys has more than 23,000 employees serving clients around the world.

Unisys offers a very competitive benefits package including health insurance coverage from first day of employment, a 401k with an immediately vested company match, vacation and educational benefits. To learn more about Unisys visit us at

Unisys is an Equal Opportunity Employer – Minorities/Females/ Veterans/Individuals with Disabilities/ Sexual Orientation/Gender Identity


Req ID = 2019-7387