Secure our Nation, Ignite your Future
Primary Location: Annapolis Junction, MD
Shift: Weekend Night Shift 1830ET-0630ET; Saturday, Sunday, Monday, and every other Tuesday
Clearance: Active DoD Secret with ability to obtain DHS Suitability
It is the responsibility of the Operations Support Center to act as the first point of contact for a critical Homeland Defense contract for all information that pertains to outages, incidents, and maintenance events that affect supported programs. This includes detecting the event, answering trouble calls, attempting to resolve, escalating to other technical subject matter experts and documenting the issues. Successful growth within this functional team directly leads to career progression within this team and/or to other areas of IT support on the program.
In additional to the shift work, the candidate must be able to work one week per quarter on a different shift in order to grow their skills if they are located in Annapolis Junction, MD.
The OSC Shift Operator - Level 1 performs activities related to monitoring, detection, correction, escalation and reporting. This position will routinely perform activities associated with IT customer support, including but not limited to:
The following are the minimum qualifications and requirements for this position:
Additionally, the following qualifications are desired:
Degrees/Years of Experience:
Typically, an Associated degree or equivalent experience working in an IT environment is required. Also, the candidate must have the ability to obtain a DoD Secret Clearance and TSA Suitability Access.
Physical Requirements: Must be able to type. Sedentary work.
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