SOC Systems Administrator Level 2 - Military veterans preferred

Secure our Nation, Ignite your Future

Entering ManTech’s 50th year, we hold the distinct honor of being named a “Top 100 Global Technology Company” by Thomson Reuters. We understand that in order to hold this distinct honor, we must provide our employees with the opportunity to break through barriers.  We reinvest in our employees through rich educational opportunities such as 100% paid tuition for qualifying Bachelor’s and Master’s degrees, rich training and certification programs allowing our employees to obtain industry best certifications, a variety of Communities of Practice (COPs) where employees can exchange knowledge and much more, along with a vast array of instruction and resources needed for personal and professional development through our very own ManTech University.  In addition to those amazing benefits, ManTech also has a fully dedicated Career Mobility team to provide you with guidance and assistance to continue to grow your career with ManTech.

Currently, ManTech is seeking a motivated, career and customer-oriented SOC Systems Administrator Level 2 to join our team in the Annapolis Junction, MD area to provide unparalleled support to our customers and to begin an exciting and rewarding career within ManTech.

Overview:

Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Roles/Responsibilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Requirements/Education:

• Ten (10) years of experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• Two (2) years of experience in architecting, deploying and general administration of Splunk to include infrastructure planning, data collection and comprehension, development and integration, configuring data inputs and forwarders, data management, creating/managing user accounts, and general troubleshooting and monitoring.

Physical Requirements:

• Sedentary Work
• Speaking
• Working with Computers/ CRT's
• Working with Data Working With Numbers/Figures

Required Skills:

• Ability to handle stress and work well under pressure Ability to use MS Office Ability to use PC
• Analytical and Critical Thinking Skills Interpersonal and People Skills
• Leadership Skills Listening Skills
• Multi-Tasking Ability Negotiation Skills Oral and Written Communication Skills Organizational Skills
• Presentation Skills (using Powerpoint)
• Project Management Ability and Skills

Clearance:

• Must possess an active TS/SCI w/ a Polygraph.

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ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

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