Secure our Nation, Ignite your Future
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International Corporation, you’ll help protect our national security while working on innovative projects that offer opportunities for advancement.
Currently, ManTech is seeking a motivated, career and customer-oriented Workflow Coordinator to join our team in Annapolis Junction, MD.
Responsibilities include, but are not limited to:
- Monitor, track, and assign Break/Fix (HD) and Install, Change, Move, Surplus (ICMS, i.e., SR) tickets.
- Verify tickets for correct routing and research and reroute incorrectly routed tickets.
- Update ticket status and provide work documentation on HD and SR tickets.
- Prioritize and assign daily work/tasks based on Quality of Service, remaining SLA times, priority tasking, and first-in, first-out.
- Perform preliminary categorization of problems.
- Assign tickets to appropriate queues.
- Notify site technicians of any priority or mission-critical problems or tickets and Route tickets to appropriate member of the site queue team.
- Check tickets for incomplete items (missing asset #, location, etc.) or insufficient documentation.
- Complete required ticket updates and work documentation.
- Escalate problems or tickets to higher level management when required and/or necessary
Requirements:
- Experience as a SA in programs and contracts of similar scope, type, and complexity
- 1 year of experience in customer service, technical helpdesk, office administration, or project management
- Excellent customer service and organizational skills
- Good interpersonal skills and willingness to be a team player
- Comfortable prioritizing the work of others based on established directions and guidelines and working under moderate pressure
- An assertive individual with a great deal of flexibility and the ability to adapt to frequently changing work volumes
Desired Skills:
- Knowledge of or familiarity with the SupportIT database/application
- WINTEL and/or UNIX system administrators looking to perform non-technical work
- Ability to handle stress and work well under pressure
- Ability to use MS Office
- Ability to use PC
- Analytical and Critical Thinking Skills
- Interpersonal and People Skills
- Multi-tasking Ability
- Oral and Written Communication Skills
- Organizational Skills
Clearance Required:
Physical Requirements:
- Must be able to remain in a stationary position 50%
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
- Working With Data
- Move about freely in a laboratory setting
- Repetitive Motions
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
- Working With Data
- Move about freely in a laboratory setting
- Repetitive Motions
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.
If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.
