Traffic Monitoring Center Dispatch Liaison - Military veterans preferred



  full-time   employee

West Palm Beach
United States

United States of America - Florida, West Palm Beach

Job Summary

AECOM's Transportation group is seeking TMC personnel at West Palm Beach to support the Florida Highway Patrol and Traffic Management Center.

The ideal candidate will have the ability to be a team player, client-focused, impactful, and decisive. In this role, you will work alongside a team of TMC monitoring staff responsible for monitoring Florida's Turnpike from 24x7x365 control center. TMC staff utilize Intelligent Transportation System devices to maintain an incident database and communicate effectively with partner agencies and Turnpike customers.

Responsibilities of TMC Dispatch Liaison include but are not limited to:

  • Event and incident information and request liaison between FHP Communications Center and TMC Operations personnel.

  • Make video stream available via the FHP Lake Worth video wall to all FHP personnel.

  • Actively monitor all wrong way detection and relay the status of the alarm (false, positive, or valid) to the FHP Duty Officers on duty.

  • Relay all property damage details to the TMC.

  • Document wrecker arrival times in CAD and provide case numbers to wreckers via the STARR procedures.

  • Answer

  • FHP motorist assistance phone calls and document them in the FHP CAD system. Dispatch STARR wreckers as needed.

  • Provide FHP Case numbers for other FDOT districts as directed by TMC Management.

  • Monitoring FHP Troop K/D/C CAD Software for Crash, Disabled Vehicle and Debris, etc.

Minimum Requirements

  • Must be at least 18 years of age.

  • HS Diploma/GED equivalent.

  • Must be authorized to work in the U.S. (Sponsorship not available).

Preferred Qualifications

  • Knowledge of major local roads.

  • Experience in a call center, control center or dispatch center environment.

  • Ability to obtain and disseminate relevant information from a variety of resources including CCTV, scanners, field personnel, internet, two-way radio and customers.

  • Ability to perform real-time activities, prioritize tasks and complete them within a defined period of time.

  • Ability to effectively utilize a two-way radio system.

  • Excellent communication skills. Ability to communicate effectively with turnpike employees is critical.


What We Offer

When you join AECOM, you become part of a company that is

pioneering the future . Our teams around the world are involved in some of the most cutting-edge and innovative projects and programs of our time, addressing the big challenges of today and shaping the built environment for generations to come. We ensure a workplace that encourages growth, flexibility and creativity, as well as a company culture that champions

inclusion, diversity and overall

employee well-being through programs supported by company leadership. Our

core values define who we are, how we act and what we aspire to, which comes down to not only

delivering a better world , but working to “make amazing happen” in each neighborhood, community and city we touch. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full-Time

Requisition/Vacancy No. 231228BR

Clearance Required No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.