Trace Systems (https://www.tracesystems.com/)
Trace Systems is actively recruiting for a COMSEC Systems Administrator Tier II to join our team based in Ft. Meade, MD. This role will organize and direct the configuration and operation of information management systems. Responsible for day-to-day system administration which includes system and resource optimization, and user assistance. Conducts capacity and performance analysis, and provides system configuration change and upgrade recommendations. Increases system administrator efficiency and accuracy via the use of automated tools and scripts, develops system administrator procedures, and conducts system administrator training and skills assessment.
Daily Job Responsibilities:
Serves as the initial point of contact for troubleshooting hardware/software PC problems
Provides phone support to users in the areas of e-mail/exchange, print services, directories, standard Windows desktop applications, chat, and SharePoint
Provides 2nd level support for DNS, Group Policies, Domain Services, Database Servers, VOIP, XMPP, McAfee Anti-Virus, ACAS, vCenter, WSUS, SolarWinds, and File Servers
Provides 2nd level support for routers, switches, firewalls, and network infrastructure
Answering trouble calls from Customers and Tier I organizations
Creating/Updating trouble tickets in DISA's Global Ticketing Management System (Remedy trouble ticket system)
Compiling analysis of trouble tickets to provide monthly trending reports
Monitoring status of open tickets and reporting progress at the weekly operations meeting with the customer
Building briefing slides concerning trouble ticket progress as required
When Tier 2 can't fix the issue, ensure the trouble ticket gets escalated to a third level engineer
Track COMSEC requirements, ensuring implementation of approved processes, providing coordination of task/activation/deactivation of all equipment, status monitoring and reporting, receiving COMSEC devices into the controlled cryptographic items (CCI) inventory, bar-coding of new COMSEC devices, power testing of COMSEC devices received.
Track warranty information for all CCI inventory items, providing monthly and ad-hoc status reports and performing initial strapping and pre-configuration of cryptographic devices prior to deployment to field locations.
Maintain a Cryptographic Key Management Support Plan as part of the Cryptographic Support Standard Operating Procedure (SOP), develop and maintain a Cryptographic Troubleshooting Guide for the controlled cryptographic items, uses test, measurement, and diagnostic equipment to determine the cause and location of malfunctions, extent of faults, and category of maintenance required, performs bench equipment tests to verify operability of repaired equipment, and ensures emission security standards are met.
24 by 7 call center support
Perform other duties as required
Five years direct experience with DoD/Military/Agency projects supporting IT networks
Current DoD 8570 IAT Level II certification
Technical cert - Microsoft/OS, VMware, CCNA, Juniper, or SolarWinds cert
Position requires an active, in-scope US Government issued Secret/SSBI clearance
Due to the nature of the work and contract requirements, US Citizenship is required.
ITIL V3 Foundations certificate
Bachelor's degree in a related discipline (e.g. Computer Science, Computer Information Systems, Network Engineering, Math) OR at least ten years of general IT experience.
Trace Systems, headquartered in Vienna, Virginia, was founded to support and defend our nation's security interests at home and abroad whenever and wherever. We provide cyber security, intelligence, communications, networking and information technology services, systems, and solutions to the United States Department of Defense, Intelligence Community and Department of Homeland Security.
To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading edge company where you can achieve great things while fostering a satisfying and rewarding career progression. Please apply directly through the website at: www.tracesystems.com. #jointracesystems
Trace Systems is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.