3rd Line Systems Administrator - Military veterans preferred

Raytheon (www.raytheon.com)


  full-time   employee

United Kingdom

Job Title: 3rd Line Systems Administrator
Req ID: 154237BR
Location: Wyton

Summary of Role

Raytheon UK is looking for an experienced and high performing Senior System Administrator to work within the Service Operations team on the Allied System for Geospatial Intelligence (ASG) programme within the Command & Control, Space and Intelligence (CSI) business area.

Reporting to the Service Operations Lead the role will have responsibility for technical delivery of services. The successful candidate will be responsible for administering a number of Geospatial Information Systems (GIS) as part of the on-site service delivery team. This will include applying changes, updates, test and acceptance, integration skills, tooling, processes and techniques to maintain multiple complex services. It is expected that the successful candidate will have extensive system admin experience and a detailed knowledge of this bespoke environment. This is a complex and challenging role that will be highly rewarding, with extensive communication and interfacing requirements.

Raytheon along with other similar successful high performing organisations is executing highly collaborative and complex programmes and delivering specialist services. These services require collaborative working and strong leadership to resolve issues by working jointly with the customer across multiple sites and business areas.

Main Duties

Key Responsibilities of this role will include:

  • To provide the lead technical role for specific system changes, resolving service incidents and problems, applying diagnostic, maintenance and configuration control attributes to bring about a resolution
  • Act as a subject matter expert for the specified Systems and Services
  • System monitoring and performance reporting
  • Maintenance of storage subsystems
  • Maintenance of system configuration files
  • Installation of OS and COTS software patches/upgrades
  • Implement routine archive, backup and disaster recovery policy
  • Maintenance and deployment of system image profiles
  • Technical problem investigation, rectification, data collection and problem resolution (4th Line Supt)
  • Generation and resolution of Discrepancy Reports
  • Providing technical assistance to project teams
  • Monitor Calibration
  • Vendor liaison, bug fix, technical reporting, technical risk mitigation
  • Installation and deployment of Rapid Delivery updates. Using bespoke deployment technologies
  • Maintain links to 1st , 2nd , and 4th line, transition and change teams to enable service improvement
  • Perform On-Call duties as required to maintain service availability levels

Key Technical Responsibilities will be:

  • Application Software support:
  • Application upgrades / updates
  • Application troubleshooting
  • Data management
  • Security patching
  • Site-driven configuration changes
  • CONOPS changes
  • Troubleshooting across system boundaries
  • SME (with expertise on exploitation systems)
  • Experience with site operations
  • SME on existing architecture/interfaces/data flows
  • Scheduling/downtime coordination
  • Transition planning and support to ISS KPIs
  • Site security requirements/procedures
  • Strong working relationship with key players/stakeholders
  • Attend site briefings / Technical Engineering Meetings
  • Programme engineering support
  • Experience in all phases of system design life cycle
  • Providing product documentation / CONOPS / other documentation as required
  • Troubleshooting product problems / generate fixes & workarounds
  • Supporting design/testing/delivery
  • Working knowledge and experience in data migration and transition planning
  • Security patches/updates/lockdowns

Candidate Requirements


  • In-depth knowledge of Enterprise architecture, systems and associated support processes
  • Proven and comprehensive track record in systems administration and database management
  • Broad and in-depth understanding of IT architectures
  • Detailed understanding of software/systems engineering principles
  • Certified Windows (UNIX) system administrator/engineer
  • At least 5 years system administration experience
  • In depth knowledge of Powershell scripting, especially in automating administrative tasks
  • Good understating of RDBMS and SQL.
  • Willingness to be part of an On-call rota to provide support upon request outside of normal working hours
  • Flexible with working evenings and weekends upon request outside of the On-call requirements
  • Experience of leading Service Delivery in complex environments
  • Experience of managing multi-disciplined teams and of dealing with UK MoD and other Government departments would be an advantage
  • Current holder of or eligibility to obtain MoD Developed Vetting (DV) security clearance


  • Extensive knowledge of GIS systems and software
  • Familiarity with ASG secure system environments and MoD & Government security standards
  • Experience of working in secure IT systems environment
  • Network administration experience
  • Providing technical support to IT projects
  • Knowledge of MOD Practices and Procedures
  • Specialist GIS principles and supporting technology