JET Help Desk Analyst - Military veterans preferred

Raytheon (


  full-time   employee

Offutt Air Force Base
United States

Job Description:

The Joint Environmental Toolkit (JET) program is seeking a technician to join our Help Desk team that provides 2nd and 3rd echelon technical support to U.S. Air Force and Army weather support end-users and to data processing systems world-wide. As the ‘Face-of-the-Program’, the JET Help Desk Analyst conducts the initial problem analysis and, if warranted, retrieves ‘proof’ and coordinates the solution with customer network organizations, local site system support, or supported military weather organizations. The Analyst processes tickets through established procedures and conducts problem evaluation, troubleshooting, and root cause analysis. The Analyst must thoroughly document ticketed events so that when it is combined with other worked tickets, system performance trends and opportunities to improve the system or support process, can be identified. This Analyst also trains other new analysts in the details of performing the job with excellence.
Analyst candidates should have excellent computer skills, be a self-starter who can work with little or no supervision, and be very familiar with server and highly restrictive military network infrastructures. Strong candidates will have experience in either weather operations or clustered server operations.

Required Skills/Knowledge/Experience:
The candidate must demonstrate at least 4 years’ professional experience in most of the following areas:

  • Maintaining / fixing Windows Server 2008 operating systems as installed on Dell server platforms
  • Network troubleshooting within US Air Force and Army secure environments
  • Configuring McAfee Anti-virus applications
  • Hardware problem identification and replacement at a component level
  • Using a Trouble Ticket management application
  • Configuring system and user security certificate management software
  • Documenting, troubleshooting, and performing installation procedures

Active DoD Secret clearance required

Security+ Certification required

Desired Skills/Knowledge/Experience:
  • Weather Forecasting and Data Processing terminology
  • Military organizations, ranks, and command structure
  • Software and System Configuration Management
  • Oracle Relational Database interaction to include SQL commands

This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization. 154812

Raytheon is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.