Passenger Service Lead (5620) - Military veterans preferred

As a leading international services company for more than 65 years, IAP provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. A world-class leader in providing seasoned program management, IAP leverages and integrates its capabilities - IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges. With 2,500 team members, IAP operates in more than 110 locations in 27 countries worldwide and maintains offices in the Washington D.C. area, Florida, Maryland, Oklahoma, the United Kingdom, and the Middle East. Learn more at .

Position Summary:

The Passenger Service Lead is responsible for the day-to-day management of Passenger Terminal Operations service functions such as manifesting, weighing and escorting all outbound intra and inter-theater passengers and baggage, transporting all inbound passengers for in-processing and baggage collection, resolve customer complaints, ensure flight schedule is accurate, verify travel documentation, and complete security screening in accordance with the performance work statement. Reports to the Passenger Service Supervisor.

• Performs passenger terminal service activity and related functional standards in accordance with the Performance Work Statement in a safe and efficient manner. Services include but are not limited to: customer service, verify flight schedule and passenger manifests, passenger counts, roll call, baggage and baggage handling, vehicle dispatch for loading/unloading aircraft passengers, security screening, barrel clearing, and mishandled baggage claims.

• Ensures compliance with applicable Government and corporate regulations, policies and procedures.
• Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas.
• Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools).
• Performs other duties as assigned.
• Responsible for providing Aerial Port Services on a 24/7/365 basis.

"IAP is an EEO/AA/Minority/Female/Disability/Veteran employer"

Active Secret or Interim Secret Clearance Required

Required Skills:

As a leading international services company for more than 65 years, IAP provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. A world-class leader in providing seasoned program management, IAP leverages and integrates its capabilities - IT & Communications, Aviation & Engineering Solutions, Power Solutions, Infrastructure & Logistics - to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges. With 2,500 team members, IAP operates in more than 110 locations in 27 countries worldwide and maintains offices in the Washington D.C. area, Florida, Maryland, Oklahoma, the United Kingdom, and the Middle East. Learn more at .

Position Summary:

The Passenger Service Lead is responsible for the day-to-day management of Passenger Terminal Operations service functions such as manifesting, weighing and escorting all outbound intra and inter-theater passengers and baggage, transporting all inbound passengers for in-processing and baggage collection, resolve customer complaints, ensure flight schedule is accurate, verify travel documentation, and complete security screening in accordance with the performance work statement. Reports to the Passenger Service Supervisor.

• Performs passenger terminal service activity and related functional standards in accordance with the Performance Work Statement in a safe and efficient manner. Services include but are not limited to: customer service, verify flight schedule and passenger manifests, passenger counts, roll call, baggage and baggage handling, vehicle dispatch for loading/unloading aircraft passengers, security screening, barrel clearing, and mishandled baggage claims.

• Ensures compliance with applicable Government and corporate regulations, policies and procedures.
• Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas.
• Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools).
• Performs other duties as assigned.
• Responsible for providing Aerial Port Services on a 24/7/365 basis.

Required Experience:

A minimum of four (4) years of experience with GATES systems, customer service and a working knowledge of passenger processing operations to execute in accordance with the performance work statement.

Military experience in a contingency environment and knowledge and experience working with government contracts preferred.