Call Center Engineer - Military veterans preferred

2020-02-04
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Washington
District of Columbia
20549
United States

Description

SAIC has an opportunity for a Call Center Engineer in Washington, DC!

Candidate will be a member of a team of Call Center Engineers supporting the SEC Service Desk. 

Duties
  • Responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, self-service requests and walk-in request. 
  • Provides detailed level answers on Windows & Office applications and provides escalation and routing for complex issues and requests. 
  • Maintains ownership of calls throughout the lifecycle of the users request to include following up with end-user and escalation team. 
  • Researches customer concerns and find appropriate resolutions. 
  • Creates and maintains case management records of daily problems and remedial actions taken, or installation activities.  
Shift: Day shift- part time. 
Location: On Site at the Securities and Exchange Commission, Wash. DC.  

Qualifications

Required Education & Experience
  • Associates degree and one year related experience or High School and two years of related experience.

Preferred Experience
  • 3 years of experience support an IT service Desk.  Must pass SEC Security Suitability prior to starting work. 
  • Experience with Asset Management Systems
Clearance Requirement
  • Public Trust Clearance required to start work.

Desired Qualifications