Systems Deployment Engineer (VG01366, VG1367) - Military veterans preferred



  full-time   employee

District of Columbia
United States


Position Description:

SAIC is seeking a messaging and collaboration Systems Deployment Engineer to support a large federal government agency. This position will perform on-site, at a secure government location, Monday – Friday normal business hours and includes off-hour, weekend and holiday on-call support.

Description of Duties:

  • Validate proposed system designs; test proposed implementations; deploy new technologies; support standardization of baselines; transfer systems to operations; and act as a Tier III escalation point of contact as it relates to messaging and collaboration systems.
  • Develop, document, coordinate, implement and monitor systems changes.
  • Resolve and document ticket escalations received from system administrators.
  • Understand requirements for systems compliance and participate in accreditation activities.
  • Create and maintain all technical documentation build guides, technical drawings, test plans as required, and documentation related to the transfer to operations.
  • Create scripts to automate processes for Level 1 and Level 2 support.
  • Implement and test both high availability and disaster recovery mechanisms for email, instant messaging/other systems.
  • Perform root cause analysis and support problem management process.
  • Provide rotating on call engineering coverage, supporting escalations from operations.


Required Education/Experience:

Bachelors and 9+ years of experience; or equivalent experience without a degree.

Required Experience/Skills/Attributes:

  • Proficient in Microsoft Server 2008/2012, Microsoft Exchange 2010/2013/2016, Microsoft Active Directory and Microsoft Skype for Business.
  • Experience with Microsoft Systems Center Operations Manager (SCOM).
  • Experience with VMWare technologies.
  • Experience with Avamar, CommVault and other storage technologies.
  • Experience with Remedy ticketing system as a user.
  • Strong commitment to work by consistently reporting on time as scheduled and responding to all escalations while on call.
  • Possess strong oral and written communication skills to escalate problems encountered.
  • Possess ability to perform complex troubleshooting, performance optimization, and related systems documentation.
  • Demonstrated ability to develop and implement solutions to identified risks, deficiencies, and errors while maintaining service availability to end user.
  • Ability to complete work assignments within established time frames.
  • Knowledge of change control and configuration management processes.

Desired Experience/Skills/Attributes:

  • Microsoft Certified IT Professional (MCITP), or equivalent
  • CompTIA Network+, Security+
  • ITIL Foundations
  • Familiarity with Remedy ticketing management system

Clearance Requirement:

Top Secret with ability to obtain SCI.

Desired Qualifications