Systems Deployment Engineer (VG01366, VG1367) - Military veterans preferred

Description

SAIC is seeking a messaging and collaboration Systems Deployment Engineer to support a large federal government agency. This position will perform on-site, at a secure government location, Monday – Friday normal business hours and includes off-hour, weekend and holiday on-call support.

• Validate proposed system designs; test proposed implementations; deploy new technologies; support standardization of baselines; transfer systems to operations; and act as a Tier III escalation point of contact as it relates to messaging and collaboration systems.
• Develop, document, coordinate, implement and monitor systems changes.
• Resolve and document ticket escalations received from system administrators.
• Understand requirements for systems compliance and participate in accreditation activities.
• Create and maintain all technical documentation build guides, technical drawings, test plans as required, and documentation related to the transfer to operations.
• Create scripts to automate processes for Level 1 and Level 2 support.
• Implement and test both high availability and disaster recovery mechanisms for email, instant messaging/other systems.
• Perform root cause analysis and support problem management process.
• Provide rotating on call engineering coverage, supporting escalations from operations.

Qualifications

Required Education/Experience:

Bachelors and 9+ years of experience; or equivalent experience without a degree.

Required Experience/Skills/Attributes:

• Proficient in Microsoft Server 2008/2012, Microsoft Exchange 2010/2013/2016, Microsoft Active Directory and Microsoft Skype for Business.
• Experience with Microsoft Systems Center Operations Manager (SCOM).
• Experience with VMWare technologies.
• Experience with Avamar, CommVault and other storage technologies.
• Experience with Remedy ticketing system as a user.
• Strong commitment to work by consistently reporting on time as scheduled and responding to all escalations while on call.
• Possess strong oral and written communication skills to escalate problems encountered.
• Possess ability to perform complex troubleshooting, performance optimization, and related systems documentation.
• Demonstrated ability to develop and implement solutions to identified risks, deficiencies, and errors while maintaining service availability to end user.
• Ability to complete work assignments within established time frames.
• Knowledge of change control and configuration management processes.

Desired Experience/Skills/Attributes:

• Microsoft Certified IT Professional (MCITP), or equivalent
• CompTIA Network+, Security+
• ITIL Foundations
• Familiarity with Remedy ticketing management system

Top Secret with ability to obtain SCI.

Desired Qualifications