provide technical support to computer customers needing assistance with account
administration (Password resets and account unlocks), distribution of software,
hardware and software troubleshooting, remote access and VPN support, and
service / support request entry via an Incident tracking system. If unable to
resolve requests at first contact, collects and documents necessary information
for appropriate escalation to Level 2 technical teams. Communicates with end
users to provide customized solutions utilizing company standard software
products and services. Will provide support for PC Computer Off-the-Shelf
(COTS) products and enterprise-wide customer applications.
candidate will have comprehensive knowledge in the use of personal computers
and pertinent software applications.
demonstrate customer service and team skills. Experience in desktop and
networking support, IT concepts, and help desk software.
Must be able to analyze, think logically, and
act decisively in critical situations.
to distinguish between different types of problems and select the correct
source for problem solution.
have the ability to take initiative and maintain focus in a fast-paced
environment while balancing multiple demands and shifting priorities.
school education or GED and 2+ years of relevant technical experience or
Bachelors degree in a relevant field.
Must have the ability to troubleshoot technical issues
Must be able to work with different customers
Must have experience working with technology, specifically computers.