Operations Sr Manager - Military veterans preferred

This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.

The Senior Operations Program Manager position leading the 24x7 Network Operations Service Line will provide leadership, mentoring, and in depth day to day technical guidance and management oversight to a large team of network and system engineers. The well qualified candidate will possess and apply sound management principles to set the tone and pace for the maturation of the Network Operations Service Line.  In addition, a broad technical expertise across multiple LAN/WAN/MAN architectures will provide the technical background required to plan and implement organizational and process changes to continue to enhance SAIC’s services. The candidate must be capable of providing leadership, technical direction and supervision to the Network Operations Service Line personnel, supporting the delivery of tier 2 and tier 3 operations and maintenance activities. The candidate must be capable of evaluating system performance results, performing risk assessments, evaluating performance metrics, and managing and directing complex short term/high visibility projects.

Description of Duties:

•   Perform as the primary customer interface for Government Division Chief level leadership for technical and business matters, information sharing, and basic problem resolution.

• Manage and integrate activities in accordance with contract requirements and ensure technical, schedule, cost, and financial performance. Identifies and analyzes minor variances, and recommends corrective actions.

• Define or contribute to the program baseline then execute the program to comply with baseline requirements.

• Manage risk, customer relationships, and matrixed program staffing.

• Ensure compliance with quality standards and escalate challenges to leadership.

• Support business development and program staff management.

• Identify and remediate deficiencies in the provision of professional tier 2 and 3 O&M services relating to network operations

• Review weekly and monthly performance metrics and develop customer reports and remediation plans as needed

• Directs compilation of records and reports concerning operations and maintenance performance of network systems

• Provides technical direction and guidance for the problem management process, including assessing and evaluating system anomalies. Supports the root cause analysis efforts to determine problems and develop remediation activities.

• Collaborate with Cross-Bureaus and Agencies to plan and implement network changes as it relates to network operations

• Directs and overseas the creation and maintenance of CONOPS and standard operating procedures