HPC One Stop Support (SR1361)
- Military veterans preferred
2020-02-04 SAIC (www.saic.com)
Albuquerque New Mexico 87123 United States
SAIC has a position available to provide support help to users of the high-performance computing resources. Job functions include teaming with HPC support staff, Common Engineering Environment staff, and other HPC-Help staff to answer user questions and solve technical problems by telephone, email, and in person. Tasks include interactive issue troubleshooting, following user issue tickets through to resolution, documenting resolutions in a knowledge base, and working with application and system owners or supporters to identify advanced solutions. Responsibilities also include supporting the user support tools. Together, the HPC-Help Team members maintain issue tracking and knowledge management tools, an HPC training room, an HPC web portal, and a social media-enabled event announcement system. Team members are also responsible for helping to create the support structure and associated processes that will define their work, utilizing ITIL principles.
Bachelor's degree in Computer Science, Engineering, Information Systems or related field and 2 or more years of professional experience or 6 years of relevant experience in lieu of degree; Or Master's degree and 0 years of related experience.
Demonstrated knowledge and experience with Linux/Unix operating systems.
Experience in a customer service role.
Effective oral and written communications skills, and a strong customer service commitment
In-depth knowledge of Jira, DevOps tools, chat tools, or web technologies, experience with high performance computing user environments, and/or system administration experience
A recent successful customer service role
Knowledge/experience with high performance computing
user environments, such as programming models, tools, applications, etc…
Linux/Unix system administrator experience
An active Q clearance
Experience with Gitlab, Mattermost, or HTML, CSS,
Joomla, and Ruby on Rails
Knowledge of ITIL and ITIL-based user support tools
Windows and/or Macintosh system administration
Bachelor’s degree or equivalent experience in computer
science, computer engineering, or related discipline