ServiceNow Developer - Military veterans preferred



  full-time   employee

District of Columbia
United States


SAIC is looking for a ServiceNow Developer to join our Pension Benefit Guaranty Corporation (PBGC) team in Washington, DC.  The ServiceNow Developer's primary responsibilities include providing the design and delivery of technical solutions and custom application development within the ServiceNow environment. Candidate must have a strong understanding of software engineering and ServiceNow's IT Service Management (ITSM) platform. This individual needs to have a solution-driven mindset to best work through the deliverables around the needs of the organization. Excellent communication and documentation skills are extremely important for this individual to be successful!
Primary Responsibilities
· Developing, designing, configuring and rolling out new application modules, workflows and catalog requests. 
· Designing and delivering technical solutions that are developed on the ServiceNow platform for all internal employees
· Provide software configuration and customization including, but not limited to: screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and third party software integrations
· Create integrations and process automation using API and data integration processes between ServiceNow and other services.
· Create and maintain Service Catalog Items and Knowledge Bases.
· Work with IT Service Management Team and other key client stakeholders within IT and the Business


Required Skills and Education:
-       Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience
· 3+ years of ServiceNow development skills with 3+ years of experience in an enterprise-level environment.
· Experience supporting the customization, administration, and configuration of the ServiceNow tool
· Experience with HTML, Angular, and JavaScript
· Experience with Service Catalog and Service Portal within ServiceNow
· Experience with the London and/or Madrid release
· Working with creation and customization of the core applications such as Incident, Problem, Change, Service Portal, and Service Catalog Automation System/Process Automation (Orchestration)
· Prior experience integrating ServiceNow to other applications and ability to adapt existing methods and procedures to create possible solutions to complex problems.
· Ability to plan resource requirements from high level specifications
· Strong communications skills and the ability to explain complex concepts in plain language
· Proficient understanding of code versioning tools such as Git / Serena / SVN
Must be able to obtain a Public Trust Clearance.

Desired Qualifications