Windows Desktop Support Tech ( SR1358-SR1360) - Military veterans preferred

2020-02-04
SAIC (www.saic.com)
Other

/yr

  full-time   employee


Livermore
California
94550
United States

Description

This is a desktop computer technician role.  The selected candidate will work independently providing support and troubleshooting, installation, and maintenance of individual customer's computers including network connections, hardware, operating systems, and corporate applications (both commercial and in‑house developed) support; troubleshooting and repairing primarily Windows based operating systems, Windows configuration, Internet access, attachment to network printing, email and Microsoft Office consulting, and implementing security policies as required. Ability to provide training and technical guidance for fellow workers. 

ABQS

 

 

 

 

 

Qualifications

  • 1-3 years of experience providing desktop support in Windows environment

  • Proven experience of having provided the highest quality of customer service in a
    fast paced IT service environment
  • Ability to multitask and meet deadlines on a variety of activities
  • Willingness to learn and continually upgrade technical skills
  • Excellent interpersonal and customer service skills are also required
  • Experience working in an IT service operation using ITIL best practices and
    experience managing ticket queue
  • Candidate must be able to meet DOE requirements to obtain a security clearance (DOE L) but does not need an active clearance to start.

Desired Qualifications

 
  • Strong experience in Windows system administration (desktop and server) and
    troubleshooting (system setup, account management, backup/restore, network
    printers, application installation and peripheral installations,
    etc.). 
  • Excellent interpersonal and customer service skills and the ability to effectively
    collaborate with other IT professionals outside of the work center are also required. 
  • Experience supporting Apple computers and IOS devices.
  • An active DOE L or Q clearance is desired.