DescriptionJOB DESCRIPTION: Performs high-level, day-to-day operational maintenance, support, and upgrades for complex operating systems, workstations and servers. Coordinates, directs and performs complex software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Continually monitors and tunes multiple systems to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions of varying complexities. Ensures data/media recoverability by developing and implementing a schedule of system backups and database archive operations. Plans and implements the modernization of servers. Develops, implements and promotes standard operating procedures and schedules. Conducts hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Incumbent develops and implements new standards, policies and procedures. Incumbent in this job works closely with Network and Systems Analysts to help determine and develop the systems that will be implemented. (It should be understood that this is not intended to be a detailed nor comprehensive description of any individual employee's job content. Managers set the specific duties and responsibilities for each employee). Applies advanced technical principles, theories, and concepts. Contributes to development of new principles and concepts. Participates with senior managers to establish strategic plans and objectives. Recommends/makes decisions on administrative or project work matters and ensures effective achievement of program, project, or organizational objectives. PROBLEM COMPLEXITY: Works on unusually complex technical problems and provides solutions which are highly innovative and ingenious. FREEDOM TO ACT: Works under consultative direction toward pre-determined long-range goals and objectives. Assignments are often self-initiated. Determine and pursue courses of action necessary to obtain desired results. Work checked through consultation and agreement with others rather than by formal review of supervisor. Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results. IMPACT: Develops advanced technological ideas and guides their development into a final product. Erroneous decisions or recommendations would typically results in failur to achieve critical organizational objectives and affect image of organization's technological capability. LIASON: Serves as organization spokesperson on advanced projects and/or programs. Acts as advisor to management and customers on advanced technical research studies and applications.
QualificationsTYPICAL EDUCATION AND EXPERIENCE: Bachelors and fourteen (14) years or more experience; Masters and twelve (12) years or more experience; PhD or JD and nine (9) years or more experience