SAIC is hiring an Infantry Vehicle Squad (ISV) Product Support Specialist in Sterling Heights, Michigan to join our team !
We are looking for an Integrated Product Support Manager to lead an interdisciplinary team of engineers and logisticians in a dynamic and challenging environment. The manager will facilitate a team of engineers and analysts responsible for the following:
Writing, updating, and distributing Component Maintenance Manuals, Service Bulletins, and Technical Documentation associated with our products.
Acting as the liaison for customer inquiries on technical issues associated with our products and requests for customer support.
Developing maintenance and logistics needs of a vehicle during design and manufacture phases.
Developing and delivering Integrated Logistics Support requirements including Product Support Analysis, Life Cycle Cost Analysis, Level of Repair Analysis, Support Equipment Recommendation Data, Test Requirements Document, Spare Parts and Provisioning Data, Performance Based Logistics Modeling, Field Service requirements, Depot stand up and certification requirements, and PHS&T Data.
Executing Reliability and Maintainability requirements during development and tracking reliability performance on products to provide reliability analysis and trending data to internal and external customers.
Managing, logging, and tracking Data Deliveries made to our government customers.
Duties of the Discipline Manager include:
Supervisory responsibilities in alignment with business objectives, administering communication, performance, compensation, and recognition programs
Provide technical expertise and consultation as needed, including budget and schedule
Promote and represent the cultural values of the organization
Lead continuous improvement of technical capabilities, processes, and tools
Partner with project team leads to effectively staff execution projects and develop talent
Support new business pursuits, cost reductions, customer support, and project leadership
Proactively manage knowledge transfer - develop mentoring pairs, document procedures and lessons learned, identify best practices, etc.
Education & Experience:
Required Skills and Education:
Preferred Skills and Education: