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Service Desk Specialist - TS/SCI required - Military veterans preferred

2020-02-04
Signature Federal Systems (https://www.sigconsult.com/)
Computers/Information Technology

$60,000 - $80,000 /yr

  full-time   employee


Charlottesville
Virginia
United States

-- Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
-- Provides polite and friendly customer service
-- Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
-- Documents incident status and solutions in incident database tools.
-- Possesses current working knowledge of computers, printers, laptops, and common windows applications
-- Works through various types Tier II issues with telephone assist
-- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

Required Certifications:
IAT II 8570 Baseline Certification -Sec+CE or equivalent

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Perfect if you are searching for a job using your phone.

 

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