Extensive working and technical knowledge of mobile products, industry standards and practices. Project Management for multiple mobile products and MDM system(s).
Knowledge of contract management sufficient to oversee requirements of IT contracts in accordance with terms, conditions and specifications.
Senior level management of mobile engineers and technicians.
Manage implementation of new system hardware and software and develop operating procedures to support mobility needs of the customer. Monitor operation of mobile devices and ensure that hardware and software are functioning and operation/contract standards are met.
Research, evaluate, and provide feedback on problematic trends and patterns in systems service or support incidents. Must possess critical thinking and data analysis skills to process detailed from numerous sources for reporting to Sr. level management, both internal to PMO and external to the customer.
Provide senior level technical support for problem solving, integrating and managing functional operations of mobile computer systems, software packages, networks and applications programs. Develop and implement innovative techniques and solutions for achieving and maintaining a high level of customer satisfaction.
Knowledge of customer service and technical support principals and methods sufficient to develop new concepts, methods, and standards to enhance effectiveness and efficiency of support practices.
Provide backup support to Chief Technology Director
QualificationsTYPICAL EDUCATION AND EXPERIENCE: Bachelors and nine (9) years or more of related experience; Masters and seven (7) years or more of related experience.
10+ years Mobile product and service management
10+ years IT team management8+ years Project management
10+ years EPA experience