Mid-Level Help Desk Specialist - Military veterans preferred

2020-02-05
ManTech (www.mantech.com)
Other

/yr

  full-time   employee


Springfield
Virginia
22150
United States

Secure our Nation, Ignite your Future

Become an integral part of a diverse team that leads the world in the Mission, Cyber, and Intelligence Solutions group. At ManTech International Corporation, you will help protect our national security while working on innovative projects that offer opportunities for advancement.

Currently, ManTech is seeking a motivated, career and customer oriented Mid-level Help Desk Specialist to join our team in the Springfield, VA area to provide unparalleled support to our customer and to begin an exciting and rewarding career within ManTech.

Responsibilities include, but are not limited to:

  • Provide technical assistance and telephonic support for Service Desk to Intel Customers.
  • Maintains documentation of problems and meets Service Level Agreement Requirements for calls answered and resolved.
  • Help provide technical assistance and support for Workflow Management services
  • Monitor and support ticket workflows
  • Review, reconcile and support the management of tickets throughout their lifecycle
  • Helps coordinate with IT service providers and communicates outages and plans for recovery

Required skills & experience:

  • Associate’s degree and two years of tier 1 technical support or a Bachelor’s degree and one year of tier 1 technical support
  • One or more years of related experience and have IAT I 8570 Certification
  • ITIL Foundations Certification or relevant knowledge of ITIL process and procedures
  • Any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities

Security requirements:

  • Active TS/SCI clearance

Physical Requirements:

  • Must be able to remain in a stationary position 50%
  • The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
  • Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, color, sex, religion, age, sexual orientation, gender identity and expression, national origin, marital status, physical or mental disability, status as a Disabled Veteran, Recently Separated Veteran, Active Duty Wartime or Campaign Badge Veteran, Armed Forces Services Medal, or any other characteristic protected by law.

If you require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please contact ManTech's Corporate EEO Department at (703) 218-6000. ManTech is an affirmative action/equal opportunity employer - minorities, females, disabled and protected veterans are urged to apply. ManTech's utilization of any external recruitment or job placement agency is predicated upon its full compliance with our equal opportunity/affirmative action policies. ManTech does not accept resumes from unsolicited recruiting firms. We pay no fees for unsolicited services.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access http://www.mantech.com/careers/Pages/careers.aspx as a result of your disability. To request an accommodation please click careers@mantech.com and provide your name and contact information.