Systems Administrator VG00425, VG00669, & VG01291
- Military veterans preferred
2020-02-06 SAIC (www.saic.com)
Springfield Virginia 22153 United States
SAIC is seeking a Systems Administrator to support a large federal government agency. This position will perform on-site, at a government location on one of three shifts, including weekend/holiday rotations.
This positions is for Evening Shift (3pm-11pm; Mon-Fri), and may require occasional weekends and some holidays. Some schedule changes may occur based on government and contract requirements.
Description of Duties:
Monitor ticketing system to receive work assignments.
Fulfill user requests for email account service following standard operating procedures.
Perform user account and mailbox moves on Exchange email systems.
Add/delete/modify Distribution list.
Correct user Outlook 2010/2016 issues: setup, junk mail, and mailbox size increase. Add/modify Outlook shared calendars.
Provide Tier I and II backup support for Avamar and CommVault.
Assist customers with PST mapping modify/restore.
Complete shift logs and turnover.
Reply to all customer inquiries in a timely manner.
Document issues and escalate to next tier support as necessary.
Monitor systems consoles and remediate alerts.
Perform server builds, QA and decommissions.
Shift is Midnight Tues-Sat and Fri-Tues
Swing Shift Sun-Thurs
Bachelors and 2+ years of experience; or equivalent experience without a degree.
Ability to focus on ticketing system for sustained periods.
Ability to follow standard operating procedures and comply with data entry standards.
Possess strong oral and written communication skills to escalate problems encountered.
Possess basic literacy in Microsoft Windows Server, Active Directory and Exchange environment.
Microsoft Certified IT Professional (MCITP), or equivalent
Familiarity with Remedy ticketing management system