A successful candidate will serve as a Senior Engineer for the NASA NICS Enterprise Voice over Internet Protocol (VoIP) Service Line. This position will fill a key role in helping lead the architecture and design of NASA’s Voice service across the entire Agency.
Works with Network Architects to evolve Voice Collaboration Architecture for NASA
Works with NICS Engineers across the Agency to develop the evolution of voice networks in alignment with established standards
Testing and development of approved voice networking products for use on the NICS contract
Management and support for NASA’s Enterprise Session Initiation Protocol (SIP) Infrastructure supporting all NASA centers, to including Session Manager Edition (SME), Cisco Unified Communications Manager (CUCM), Cisco Unity Connections (CUC), Cisco Unified Presence Server (CUPS), Cisco Unified Border Element (CUBE), and analog gateways.
Develop integration plans for new technologies to enhance the customer experience.
Testing and validation of new designs and software upgrades in NASA’s lab environment prior to deployment into production.
Development of detailed Release and Deployment Packages (RDP) to be implemented by the Network Operations Center (NOC)
Working with the NICS Security team, maintains the System Security plan and works with Voice Engineers to develop vulnerability resolutions.
Provides Tier 3 support for Voice Engineers throughout the Enterprise.
Education and Experience:
BS Degree in related field with 10 years of related experience or
High School Diploma and 15 years of related experience.
Required Skills: The candidate must have excellent oral and written skills and be able to present technical information in formal presentations to both internal and external customers. Candidate must have extensive experience with Cisco Unified Communications Systems.
The candidate must have a concrete working knowledge of SIP. VoIP network design, VMware, and telecommunications standards. Candidate must be a self-starter, comfortable working in a fast-paced environment, able to develop technical guidance documents and multitasking between multiple ongoing projects to ensure customer requirements and timelines are met.
Advanced vendor certifications such as CCNA/CCNP/CCIE.
Experience with Cisco Collaboration equipment and software is a must.
Experience supporting large-scale voice networks in an enterprise environment is preferred.